topic Re: Switching to TalkTalk FTTP in Full Fibre

Switching to TalkTalk FTTP

JBlack68 — Wed, 05 Apr 2023 08:09:15 GMT

Hello,

I have placed an order last month to join TalkTalk from old ISP.

It’s supposed to go live tomorrow but I haven’t received any updates on my order process (I did receive the routers though)

I take it it’s a simple switch as I already have an ONT installed from previous ISP and requires no engineer(email mentioned when I placed order that I needed one)

can you check my order if possible.

thank you

Re: Switching to TalkTalk FTTP

Gliwmaeden2 — Wed, 05 Apr 2023 10:27:48 GMT

@JBlack68, complete as much information as possible in the profile area of the forum.

Go via your avatar/name; settings; Personal Information. Put the order number in Private Notes, at the end of that section. SAVE CHANGES.

Talktalk staff need this information to identify your account.

Re: Switching to TalkTalk FTTP

Arne-TalkTalk — Wed, 05 Apr 2023 10:35:47 GMT

Hi JBlack68

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Switching to TalkTalk FTTP

JBlack68 — Wed, 05 Apr 2023 20:22:39 GMT

Hi,

seems I don’t have an account number or phone number but I put the order number in my private notes.

I put my old phone number from my previous isp (not sure if that will help) I’m sure it’s broadband only now.

also how do I register my account has I haven’t received an account number and that, do I get that when I’m connected.

thank you

Re: Switching to TalkTalk FTTP

Arne-TalkTalk — Thu, 06 Apr 2023 09:30:24 GMT

Hi JBlack68

I found your account.

The order is progressing to go live today, have you connected the router?

You should also receive an verification email for My Account registration.

Regards

Re: Switching to TalkTalk FTTP

JBlack68 — Thu, 06 Apr 2023 09:32:09 GMT

Hi,

My exisiting router is connected and seems to be working fine, I received an email to register but its asking for an account number which I dont have 😞

Re: Switching to TalkTalk FTTP

Arne-TalkTalk — Thu, 06 Apr 2023 09:47:09 GMT

If you check your community profile your account number has been updated.

Re: Switching to TalkTalk FTTP

JBlack68 — Thu, 06 Apr 2023 09:56:41 GMT

Thank you I found It and managed to create an account.

Re: Switching to TalkTalk FTTP

Arne-TalkTalk — Thu, 06 Apr 2023 11:12:08 GMT

No problem.

Re: Switching to TalkTalk FTTP

JBlack68 — Thu, 06 Apr 2023 19:55:13 GMT

Hi,

Having a little problem with my account, my internet went live early this morning but still says

Your order's now in progress. And you can track it every step of the way right here in our Welcome Centre.

Will this automatically clear

Re: Switching to TalkTalk FTTP

Arne-TalkTalk — Wed, 12 Apr 2023 13:15:17 GMT

Hi JBlack68

Yes It will update, usually in 24 hours.

Regards