topic Re: Switching Back to Old ISP in Full Fibre

Switching Back to Old ISP

JBlack68 — Thu, 06 Apr 2023 09:18:30 GMT

Hello,

I recently switched to TalktTalk 900 today and unfortunately I didn't realise It didn't support native IPv6 and my pings have basically doubled from old FTTP ISP Provider.

I have spoke to them and I've agreed to go back to them on the 21st of April.

As Im within the 14 days cooling off period of contract start date (also 30 day period for great connection guarantee) Will TalkTalk receive this notification of switching or do I need to contact them to tell them.

I still haven't been given an account number or any info to check my account.

Kind Regards

Re: Switching Back to Old ISP

Karl-TalkTalk — Thu, 06 Apr 2023 09:34:16 GMT

If you are moving back to your old provider, I would still advise you call in, ask to speak to the full fibre loyalty team, and let them know, so this can be noted, any final bill prepared and any cancellation orders raised.

Thanks

Karl.

Re: Switching Back to Old ISP

JBlack68 — Thu, 06 Apr 2023 09:35:01 GMT

Okay,

Yeah that's what I'll do thanks

Re: Switching Back to Old ISP

Karl-TalkTalk — Thu, 06 Apr 2023 09:46:34 GMT

No Problem 🙂

Karl

Re: Switching Back to Old ISP

JBlack68 — Fri, 07 Apr 2023 17:48:21 GMT

Hi,

I contacted talk talk live chat and they confirmed that I won’t get any fees.

how’ve well they said they haven’t received a switch notice.

contacted new provider and they said they sent it and will be switching over on 21st April.

Re: Switching Back to Old ISP

Gliwmaeden2 — Fri, 07 Apr 2023 19:05:26 GMT

@JBlack68, live Chat is not the authorised channel for cancellations.

As instructed here, phone 03451 720088:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

This should be done for all switches that involve Full Fibre, as well as Virgin, and, in all the chaos at the moment with different sorts of service, advisable in all circumstances:

Re: Switching Back to Old ISP

JBlack68 — Sat, 08 Apr 2023 17:10:14 GMT

Hi,

Thanks for the information, much appreciated.

I have phoned that number above today and explained the situation that the new ISP will take over the line and that TalkTalk will close the account.

Re: Switching Back to Old ISP

Arne-TalkTalk — Thu, 13 Apr 2023 11:28:54 GMT

Hi @JBlack68

I will check that the service with us is being cancelled.

Re: Switching Back to Old ISP

JBlack68 — Thu, 13 Apr 2023 11:40:53 GMT

Thank you

Re: Switching Back to Old ISP

JBlack68 — Fri, 21 Apr 2023 08:00:05 GMT

Service has transferred across. I did phone on the 8th to let them know and I also phoned this morning to confirm cancellation and she confirmed no fees.

do I get a return bag for the routers

Re: Switching Back to Old ISP

Debbie-TalkTalk — Fri, 21 Apr 2023 08:05:56 GMT

Hi JBlack68

I can request a returns bag to be sent to you, would you like me to arrange this?

Re: Switching Back to Old ISP

JBlack68 — Fri, 21 Apr 2023 08:06:56 GMT

Yes please

Re: Switching Back to Old ISP

Debbie-TalkTalk — Fri, 21 Apr 2023 08:10:45 GMT

Hi JBlack68

No problem. I've requested that this is sent now, please allow 48hrs for this to arrive.

Thanks

Debbie

Re: Switching Back to Old ISP

JBlack68 — Sun, 23 Apr 2023 13:00:03 GMT

Hi,

was wondering if you can confirm my account was cancelled on the 21st. I got told I would receive a email confirming it but haven’t received anything.

thanks

Re: Switching Back to Old ISP

Arne-TalkTalk — Tue, 25 Apr 2023 13:28:28 GMT

Hi JBlack68

I can confirm that the account cancelled on the 21st.

Regards

Re: Switching Back to Old ISP

JBlack68 — Thu, 11 May 2023 10:38:44 GMT

Hi,

Was wondering if I’m still due a bill for the 3 weeks usage I had. I’ve returned all equipment and kept the direct debit active just incase

am I still due a final bill ?

thanks

Re: Switching Back to Old ISP

Gliwmaeden2 — Thu, 11 May 2023 10:43:08 GMT

Keep the Direct Debit in place, @JBlack68.

I'll flag this up for staff to confirm the billing date.

Re: Switching Back to Old ISP

Arne-TalkTalk — Fri, 12 May 2023 07:33:15 GMT

Hi JBlack68

I have checked the account and there is no bill waiting to be generated.

Regards