topic Re: Stuck order on future fibre in Full Fibre

Stuck order on future fibre

Technet — Fri, 07 Apr 2023 17:43:42 GMT

My Future Fibre order has been 'stuck' in system since last September 2022. Despite raising a complaint, I get a call from different case handlers every week to say they are working to get stuck orders removed and place new order. We are now in April 2023 and this is really shocking.

Any advice? Who can I escalate to?

Re: Stuck order on future fibre

Gliwmaeden2 — Fri, 07 Apr 2023 19:15:03 GMT

I can escalate this for you, @Technet, but there's unlikely to be staff support before Tuesday.

Ensure that your community forum profile details are complete with your Talktalk landline number / account number in the profile area.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Any extra details can go in Private Notes, at the end of that section. Again, SAVE CHANGES.

Re: Stuck order on future fibre

Debbie-TalkTalk — Mon, 10 Apr 2023 08:12:18 GMT

Hi Technet

I'm really sorry to hear this.

Please can you update your Community Profile to include your name, TalkTalk landline number and FTTP order number. We can then take a look at this for you.

Thanks

Debbie

Re: Stuck order on future fibre

technet2 — Mon, 10 Apr 2023 12:08:50 GMT

Debbie I am having issues logging so had to create a new account here. I will update my details as requested for tech net 2 profile. Please could you look at this.

Re: Stuck order on future fibre

Debbie-TalkTalk — Mon, 10 Apr 2023 12:17:02 GMT

Hi technet2

Thank you. I'm just sending you a Private Message to confirm some details.

Debbie

Re: Stuck order on future fibre

technet2 — Mon, 10 Apr 2023 12:17:46 GMT

Gilwmaeden I have updated profile details. Had to create 2nd account as technet2 as cannot access technet for some reason.

Re: Stuck order on future fibre

technet2 — Mon, 10 Apr 2023 19:15:50 GMT

Thanks have responded to private message

Re: Stuck order on future fibre

Debbie-TalkTalk — Tue, 11 Apr 2023 06:17:06 GMT

Morning technet2

I've replied to your Private Message.

Thanks

Debbie