topic Re: Moving to Talk Talk and concerned about router setup in Full Fibre

Moving to Talk Talk and concerned about router setup

marsman802 — Tue, 11 Apr 2023 19:53:51 GMT

I’ve just applied to move from Virgin Media and currently I use my own router to do all the networking. I use an Archer AX72.

I wasn’t really thinking how this works with TalkTalk and now I’m a bit worried I’ve jumped the gun a bit too soon.

How will I get my router, or is it going to be a nightmare, working in this environment?

Re: Moving to Talk Talk and concerned about router setup

Gliwmaeden2 — Tue, 11 Apr 2023 20:07:08 GMT

Not sure what you mean by "this environment", @marsman802.

Your Talktalk router should be sent to you as a new customer.

If you need staff support about the move to Talktalk, please complete your community forum profile details and add your order number.

Go via your avatar/name; settings; Personal Information. Put the order number in Private Notes, at the end of that section. SAVE CHANGES.

I've moved your duplicate post out of the way - it's important for the efficient running of the forum not to create unnecessary extra threads.

Staff are on here Monday-Friday during the day, if you need more help.

Re: Moving to Talk Talk and concerned about router setup

marsman802 — Tue, 11 Apr 2023 20:12:41 GMT

Thanks for the clean up - I wrote the post and then it made me sign in - didn’t spot it posted the first straightaway during sign up.

Let me explain a little better. Can I still use my router with TalkTalk? With Virgin you can put their router into “modem only” mode and then WAN connect it to any router (in this case centrally located in the centre of the house under the stairs). In my case it’s an Archer AX72 and it therefore does all the routing and addressing for all the switches hardwired around the house. I’m worried it isn’t possible to put the TalkTalk hub into modem only mode? Or am I meant to plug my router into the hub instead of the Eero Pro 6 that I think comes with my package?

Re: Moving to Talk Talk and concerned about router setup

Gliwmaeden2 — Tue, 11 Apr 2023 22:36:12 GMT

Ah, so the environment is your set up in your house! 😊

Also, it looks like we're talking about FTTP here, so I'll move this to the Future Fibre board so people understand the context, @marsman802.

Useful information about Full Fibre:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

Information about settings for non-Talktalk routers here:

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Re: Moving to Talk Talk and concerned about router setup

ferguson — Tue, 11 Apr 2023 23:01:45 GMT

If you are switching to a Full Fibre service with TalkTalk then the installation will include an Optical Network Terminal (ONT) box where the fibre line enters your home. That will act much as a modem does and you should be able to connect to that from the WAN port on your router, although some tweaking of settings may be required.