topic Re: Upgrade speed not working in Full Fibre

Upgrade speed not working

Lawton1987 — Fri, 14 Apr 2023 16:13:02 GMT

Hoping someone could help.

I recently upgrade from fibre500 to fibre900 as my contract was up for renewal but I am still only getting around 500mb. I have restarted the router on a few occasions and received confirmation by email to say my new fibre is ready but doesn't appear to have been changed over on the line.

Thanks in advanced,

Glenn

Re: Upgrade speed not working

Gliwmaeden2 — Fri, 14 Apr 2023 17:14:48 GMT

Complete your community forum profile details, @Lawton1987, for staff to identify your account.

Go via your avatar/name; settings; add the account number in Personal Information. SAVE CHANGES.

Staff will respond after the weekend.

Re: Upgrade speed not working

Lawton1987 — Fri, 14 Apr 2023 17:18:00 GMT

Hi all,

I managed to get this sorted this evening.