topic Re: Technical issue accessing account online in Full Fibre

Technical issue accessing account online

MrB1982 — Mon, 17 Apr 2023 13:28:51 GMT

Hello, every time I try and login and get a technical issue message and to try again later, been that way for a number of days now? Thanks in advance.

Re: Technical issue accessing account online

Arne-TalkTalk — Tue, 18 Apr 2023 08:26:20 GMT

Hi MrB1982

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Technical issue accessing account online

MrB1982 — Tue, 18 Apr 2023 08:37:58 GMT

Hi Arne, I've added my account number as I don't have a telephone number, thank you.

Re: Technical issue accessing account online

Arne-TalkTalk — Tue, 18 Apr 2023 10:21:08 GMT

HI MrB1982

Have you only recently signed up? It looks like the billing account hasn't been fully created yet, which is why My Account is not allowing you to log in.

What is you go live date?

Re: Technical issue accessing account online

MrB1982 — Tue, 18 Apr 2023 10:25:02 GMT

Account creation is relatively new, I've been live for 12 months. No idea what date TalkTalk has though.

I'll wait a few more days if you think that'll help.

Re: Technical issue accessing account online

Arne-TalkTalk — Tue, 18 Apr 2023 10:31:39 GMT

For 12 months? the account shows around the 15th April 2023.

Re: Technical issue accessing account online

MrB1982 — Tue, 18 Apr 2023 10:52:39 GMT

That's correct I've had full fibre for the best part of 12 months if not a bit longer.

Re: Technical issue accessing account online

Arne-TalkTalk — Tue, 18 Apr 2023 11:12:26 GMT

Where you part of the full fibre trial?

Re: Technical issue accessing account online

MrB1982 — Tue, 18 Apr 2023 11:20:24 GMT

Yes that's right, spoke with someone on the phone last week and they said I could register online to see my account now I've agreed to stay. Guess it just needs more time?

Re: Technical issue accessing account online

Arne-TalkTalk — Thu, 20 Apr 2023 11:20:18 GMT

Give it a couple of days and try again.