topic Re: Eero slow wifi in Full Fibre

Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 12:19:33 GMT

On the 14th, I went live and received two Eero Pro 6 boxes, but I'm experiencing slow performance despite having a 900Mbps package. When connected wirelessly, my devices are only getting speeds between 30Mbps to 120Mbps, making it difficult for me to play Xbox games on the cloud. However, when I use a wired connection, I get speeds just over 900Mbps. My home is small, measuring only 58m2, and the rooms are adjacent to each other, with each room being roughly 3.4m2. Despite placing the second Eero in the middle, which is only 6 meters away from my Xbox, there has been no improvement in the wireless speed.

I need assistance as I followed the setup video, which was quite simple. The Eero app reports that I am receiving full speed. However, when I connect my second Eero box to my Xbox via a wired connection, I get speeds of 900Mbps. Additionally, I have attempted troubleshooting but unfortunately, I have had no luck in improving the slow wireless speeds.

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 12:26:23 GMT

Hi @dannyhaylett

What sort of devices are getting this slow speed, which WiFi band are they connected to (2.4GHz or 5GHz) and what is the best WiFi standard that each supports:-

WiFi 6 or 6E (802.11ax)
WiFi 5 (802.11ac)
Wifi 4 (802.11n)
Older 802.11b or g.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 12:40:43 GMT

I'm not very tech-savvy, but I have a laptop, smartphone, Xbox Series X, and TV, all of which are connected to the 5GHz network. With my previous internet service provider, I was able to achieve at least 300Mbps+ wireless with all of these devices. However, my with Talktalk it is much slower. It's worth noting that my Xbox Series X is a recent purchase, and I only got it in November .

Edit, i found out the following below for at least 2 of my devices
Xbox series X is 802.11ac dual band
Laptop is 802.11n

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 12:42:55 GMT

Hi @dannyhaylett

How far are these devices away from the Eero that they are connected to? You may have to use the Eero app to find this out. You cannot assume that just because one Eero is the closest to your device, that is the Eero that it is actually connected to.

Whilst in the App & looking at the device information that it provides, please make sure that these devices are actually connected to the 5GHz band & not the 2.4GHz band. Just because a device is capable of connecting to the 5GHz band, it does not follow that it is connected to this band.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 12:47:24 GMT

Their distance from the main box is within 6 meters, and from the hallway box is within 3 meters.
According to my app's data, the app displays that they are currently connected to the hallway box and using 5Ghz.

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 13:53:45 GMT

OK, thanks for that. On your laptop (assuming it is running Windows) please can you go to the command prompt & issue this command:-

netshow wlan show interface

Press the Enter key afterwards and then include the output from it in your reply.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 15:20:53 GMT

Can you explain to me how to accomplish that, please? The sluggishness seems to affect all my devices, including the Xbox Series X, which only registered a speed of 30-120 Mbps during the last speed test.

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 15:22:31 GMT

Please open a command prompt window by going to:-

Start > Accessories > Command Prompt

In Windows 10, click the Window Icon & type:-

cmd

in the search box next to it. This should find the "Command Prompt" from there.

Once there, issue this command in the command prompt window:-

netsh wlan show interface

The command will not take effect until the Enter key is pressed. Then copy the command window output & paste it here.

To copy text from the command prompt, please see this site:-

http://www.howtogeek.com/howto/windows-vista/copy-to-the-clipboard-from-the-windows-command-prompt/

Things are even easier in Windows 10, just highlight the text & press CTRL-C and paste it into Notepad (to try & preserve the formatting) & attach the file at the bottom of your post.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 15:32:42 GMT

There is 1 interface on the system:

Name : WiFi
Description : Broadcom 802.11n Network Adapter
GUID : 2ad450cb-3b95-44f5-b6d4-d5a9d5b45d0f
Physical address : b8:ee:65:a6:e9:5e
State : connected
SSID : Llamas
BSSID : 9c:0b:05:29:28:c6
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 36
Receive rate (Mbps) : 300
Transmit rate (Mbps) : 300
Signal : 96%
Profile : Llamas

Hosted network status : Not available

Just did a speed test https://www.speedtest.net/result/14620034199
It was only 79.59, it's all over the place.

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 15:31:00 GMT

OK thanks for that, whilst this is an older WiFi adapter, it is using 802.11n or WiFi 4 and gets a link speed of 300mbs from the Eero node it is connected to. Now this doesn't mean that you can get anything like that speed, as there are an awful lot of overheads with WiFi. It just means that it is running about as fast as it will go. The next thing is to try a tracert, also from the command prompt. To do this enter:-

tracert google.co.uk

Please get me the output of that one as well.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 15:38:08 GMT

The sluggishness is not limited to my laptop alone; my Xbox Series X is also experiencing slow speeds. In fact, I have observed this laptop achieving wireless speeds of around 300Mbps with my previous service provider. While I do not care much about the laptop's performance, I am more concerned about being able to download and stream games on my Xbox.

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 15:39:33 GMT

As I have just said, a link rate to the Eero node that you are connected to, does not mean that your laptop is getting anywhere near 300mbps at all. I realise that your other devices are slow, it is just that your laptop has much more diagnostics available to it to try & help find the cause of the problem. Please can you get that tracert command for me, as it will tell me roughly how fast the connection is between your laptop and your main Eero node connected to the ONT.

Then another thing you can do is to connect the laptop via its LAN port to the ONT in place of the Eero & do a speed test there.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 16:05:01 GMT

I have noticed that when I connect my laptop to the eero, I get a speed of around 500mbps without any issues. When I connect my Xbox Series X to the eero, I am able to achieve the full 940mbps speed that I am paying for. This is quite impressive and makes me happy but suggests that the issue with slow speed is related to wireless connectivity.

I understand your suggestion about using the laptop, and I truly appreciate your assistance.

Tracing route to google.co.uk [142.250.179.227]
over a maximum of 30 hops:

1 4 ms 4 ms 4 ms 192.168.4.1
2 28 ms 14 ms 13 ms host-92-12-32-1.as13285.net [92.12.32.1]
3 15 ms 14 ms 15 ms ae50-ner002.loh.as13285.net [78.144.1.23]
4 17 ms 18 ms 16 ms ae50-scr102.loh.as13285.net [78.144.1.22]
5 15 ms 16 ms 15 ms host-78-144-4-35.as13285.net [78.144.4.35]
6 14 ms 14 ms 15 ms 209.85.248.229
7 13 ms 13 ms 14 ms 142.251.54.25
8 15 ms 14 ms 14 ms lhr25s31-in-f3.1e100.net [142.250.179.227]

Trace complete.

I have just conducted another speed test, and the result is 164, which is significantly different from the earlier test. This inconsistency in the speed test results happens all day long, and there is no consistency. https://www.speedtest.net/result/14620114749
One more https://www.speedtest.net/result/14620133011

Re: Eero slow wifi

KeithFrench — Sun, 16 Apr 2023 20:53:07 GMT

OK, the only other things then are:-

Electrical interference - any electrical equipment that is in close proximity to the Eero node you are connected to.
WiFi interference with which I can help a lot.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

Re: Eero slow wifi

dannyhaylett — Sun, 16 Apr 2023 22:22:19 GMT

We don't have any electrical appliances in the vicinity of the eero boxes as we lead a minimalist lifestyle. Social workers have previously referred to our home as sparsely furnished.

I don't think it's a Wi-Fi interference issue either because when I connect the Ethernet cable to the second eero, I get full internet speed. The second eero receives its internet connection wirelessly from the main eero.
It's worth noting that I live in a street primarily designed for retirement, housing elderly and disabled people. Hardly anyone down here has internet, and I know for a fact that my neighbors only have access to TV services, not broadband.

My previous service provider didn't face any problems with the same setup at this location, Buying additional eero units wouldn't solve the issue as the house is already quite small.To give you an idea of the size of the house, each of my rooms is only 3.4 meters wide with a hallway, making the total width of the house no more than about 7 meters.

I can try the guide but i doubt it will help, thank you for trying.

Re: Eero slow wifi

KeithFrench — Mon, 17 Apr 2023 08:23:27 GMT

I am no expert on the Eero, but the two of them should connect ver a third WiFi band known as the 5GHz backhaul network. This is not the same as the 5GHz band that you are using for your devices and could very well be using a different channel. However, as you do not think it is WiFi interference, now that the TalkTalk staff are back, I'll let them investigate it. I will ask them to do this for you now.

Re: Eero slow wifi

Chris-TalkTalk — Mon, 17 Apr 2023 09:08:15 GMT

Hi Danny,

Can I just ask, was the service installed by City Fibre?

Chris

Re: Eero slow wifi

dannyhaylett — Mon, 17 Apr 2023 22:02:22 GMT

We received an email from TalkTalk notifying us that our service is now live, but we are unsure who was responsible for making it go live. Prior to this, we had BT 400mbs, but our service was terminated due to breach of service caused by an engineer who fabricated lies about us. The service was installed by Openreach.

Note for some reason this account is linked to a old TalkTalk account which is no longer active.

Re: Eero slow wifi

Chris-TalkTalk — Tue, 18 Apr 2023 09:23:27 GMT

Do you have an order number? If you do could you add it to the private notes section of your community profile

Thanks

Chris

Re: Eero slow wifi

dannyhaylett — Tue, 18 Apr 2023 15:59:52 GMT

In the private notes section, I have included my order number and account number.
"Can you please check if I have shared any information in the previous post that could potentially reveal my identity? I am receiving random messages on Xbox from people trying to DDoS me, and Reddit user's has notified me about it."