topic Re: Fibre 150 in Full Fibre

Fibre 150

Caitlinanne123 — Sat, 15 Apr 2023 08:05:02 GMT

Since upgrading my broadband to the Amazon echo route fibre 150 I have had AWFUL connection it always drops. It doesn’t reach to the back of my house. I work from home and it’s ridiculous having such an unstable connection. My speed on contract states ( estimated download speed between 150.0 Mbps and 153.0 Mbps with a minimum guaranteed download speed of 120.0 Mbps and upload speed of 30.0 Mbp)

but all it’s been is the same from my old contract 65mps download and upload is 19. I am paying extra for absolutely nothing had such a terrible experience and I won’t be paying my bill if this carries on. Any suggestions cause they’re useless on the phone talking to talktalk! ? Thanks

Re: Fibre 150

KeithFrench — Sat, 15 Apr 2023 10:34:11 GMT

The trouble with the TalkTalk supplied Eero router is that it should be part of a mesh network, requiring you to purchase extra units.

There could also be issues with WiFi interference, which could mean that you are using a bad WiFi channel, but if that is the case, the Eero does not allow you to manage that. This is a shame because I could also offer free help to resolve that.

Then there is the issue of the router location which might be the problem as to why the Eero does not reach all locations that you require in the property.

Personally, I would speak to the Loyalty dept (0345 1725157) & discuss with them one of two options:-

Will they come up with a deal acceptable to you, to provide extra Eero units?
Could they replace the Eero with the Sagemcom hub1 (FAST5363) or hub2 (FAST5464) and a Sagemcom FAST266 WiFi Booster? Again this would need to be done as a deal you are happy with. When used with the Sagemcom hub, this forms a Mesh network & IMHO is very good.

Failing that, if you would prefer, I can ask the TalkTalk support people on this forum (different to customer services) to see how they can help you.

Re: Fibre 150

Caitlinanne123 — Sun, 16 Apr 2023 16:16:29 GMT

I’d like talktalk to respond but thanks for the comment

Re: Fibre 150

Gliwmaeden2 — Sun, 16 Apr 2023 16:21:57 GMT

Staff respond during the week, Monday to Friday, @Caitlinanne123.

Your thread is in the queue for attention, but staff will need to identify your account from your profile information.

Don't post any personal information on the open forum, but go via your avatar/name; settings; Personal Information. Add your Talktalk landline number / account number. SAVE CHANGES.

Re: Fibre 150

Anonymous — Mon, 17 Apr 2023 06:37:32 GMT

Morning,

I'm sorry to hear this. Can I just confirm, how many eeros do you have? What speeds do you see if you remove the eero and connect directly at the ONT?

Thanks

Re: Fibre 150

Caitlinanne123 — Tue, 18 Apr 2023 10:34:44 GMT

Hello I have 1 eero router. What do you mean ONT?

Re: Fibre 150

Anonymous — Tue, 18 Apr 2023 10:37:37 GMT

Hello,

Apologies for the confusion, the box on the wall which the eero is connected to. This is just to confirm if the speeds coming into the property are ok.

Thanks

Re: Fibre 150

Caitlinanne123 — Tue, 18 Apr 2023 12:29:53 GMT

It’s the same rubbish speed as I mentioned in my first post. Nothing is changing

Re: Fibre 150

Chris-TalkTalk — Tue, 18 Apr 2023 12:38:11 GMT

So just to confirm, if you connect a device directly to the ONT with an Ethernet cable, bypassing the eero, you only get throughput speeds of 65Mbps?

Chris

Re: Fibre 150

Caitlinanne123 — Tue, 18 Apr 2023 12:42:56 GMT

Yes that is correct I have plugged it into my work laptop and my personal laptop and it still is the same speed

Re: Fibre 150

Chris-TalkTalk — Tue, 18 Apr 2023 12:45:33 GMT

OK thanks. Was the service installed by BT Openreach or City Fibre?

Chris

Re: Fibre 150

Caitlinanne123 — Tue, 18 Apr 2023 12:48:36 GMT

BT open reach

Re: Fibre 150

Chris-TalkTalk — Tue, 18 Apr 2023 12:50:01 GMT

Thanks, could you tell me which lights are on on the ONT at the moment

Re: Fibre 150

Caitlinanne123 — Tue, 18 Apr 2023 13:05:59 GMT

I have attached a photo for you

Re: Fibre 150

Chris-TalkTalk — Tue, 18 Apr 2023 13:33:11 GMT

Thanks for the information, I've sent you a PM to confirm some details so that we can look into it further

Chris

Re: Fibre 150

Chris-TalkTalk — Wed, 19 Apr 2023 09:06:26 GMT

I'm sorry for any inconvenience, I'll let you know when I have an update

Chris

Re: Fibre 150

Caitlinanne123 — Wed, 19 Apr 2023 09:12:04 GMT

How long does this usually take to investigate thanks

Re: Fibre 150

Chris-TalkTalk — Wed, 19 Apr 2023 10:29:06 GMT

We usually get an update within 24 hours

Chris

Re: Fibre 150

Caitlinanne123 — Thu, 20 Apr 2023 17:29:08 GMT

Any update please ?

Re: Fibre 150

Gliwmaeden2 — Thu, 20 Apr 2023 17:35:13 GMT

I'll re-escalate this for you, @Caitlinanne123. Staff won't be back before the morning though.