topic Re: Wi -Fi Optimisation in Full Fibre

Wi -Fi Optimisation

Anonymous — Tue, 25 Apr 2023 08:43:16 GMT

Hi,I'm once again finding that when I manually select my Wi-Fi channels the router (Sagecom Hub 2) will chose to Auto select,this is after I asked for Wi-Fi Optimisation to be turned off a while back but t as now reverted back to Auto for what ever reason,could you please check and turn it off. Thanks in advance ...G

Re: Wi -Fi Optimisation

Debbie-TalkTalk — Tue, 25 Apr 2023 08:49:46 GMT

Hi grouser

Apologies for this.

Is your router switched on at the moment? (I'm unable to connect to the router)

Re: Wi -Fi Optimisation

Anonymous — Tue, 25 Apr 2023 09:04:53 GMT

Give me a minute or five to check

Re: Wi -Fi Optimisation

Debbie-TalkTalk — Tue, 25 Apr 2023 09:06:33 GMT

Hi grouser

Ok no problem 🙂

Re: Wi -Fi Optimisation

Anonymous — Tue, 25 Apr 2023 09:10:49 GMT

Hi Debbie Router is on and up and running, Do I have to check anything my end that would prevent you connecting to it in settings

Re: Wi -Fi Optimisation

Debbie-TalkTalk — Tue, 25 Apr 2023 09:13:58 GMT

Hi grouser

I can connect now and I have switched the WIFI optimisation off.

Has the router been factory reset recently?

Re: Wi -Fi Optimisation

Anonymous — Tue, 25 Apr 2023 09:19:36 GMT

Hi D, Thanks in answer to router reset No it hasn't,but would a normal weekly switch off to clear cache have any adverse affect ...G

Re: Wi -Fi Optimisation

Debbie-TalkTalk — Tue, 25 Apr 2023 09:19:32 GMT

Hi grouser

Thanks for your reply. No this shouldn't affect it, only a factory reset would.

If you do experience any further issues then please post back here to let us know.

Thanks again.

Debbie

Re: Wi -Fi Optimisation

Anonymous — Tue, 25 Apr 2023 09:26:32 GMT

Hi Debbie..Many thanks, Helpful as always.

Regards .....G

Re: Wi -Fi Optimisation

Debbie-TalkTalk — Tue, 25 Apr 2023 09:27:15 GMT

Hi grouser

You're welcome 🙂

Have a good day 🙂

Debbie