topic Re: Fibre upgrade in Full Fibre

Fibre upgrade

Billhancock — Sat, 22 Apr 2023 17:39:49 GMT

I received an email saying that my service with talktalk is being upgraded to faster fibre at no charge to me...then I get billed for faster fibre...so looks like I'm told it's an upgrade that's free...then get a bill for it....what on earth is going on ??

Re: Fibre upgrade

ferguson — Sat, 22 Apr 2023 20:30:52 GMT

I am not sure I understand. A free upgrade means that you will carry on being charged at the same price, is that not what has happened?

Re: Fibre upgrade

Arne-TalkTalk — Tue, 25 Apr 2023 13:37:11 GMT

Hi Billhancock

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards