topic Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet in Full Fibre

Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Tue, 25 Apr 2023 19:20:02 GMT

I'm getting an error 503. I have not moved or anything. there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address. Again, we have no internet, we have no mobile reception and my wife is an oncall social worker. This is the 9th time this has happened. Please sort this out as a matter of urgency. I'm really tired of this now.

Rich

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 07:04:30 GMT

Hi Rich,

I'm sorry to hear that you are experiencing problems again, is it sill not working this morning?

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 08:42:38 GMT

Hi Chris,

No it isn't I'm afraid. I have had to go into the office and so am able to receive calls, if someone can call me that would be great.

Many Thanks

Rich

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 09:11:51 GMT

Hi Rich,

The line test is showing the ONT power is off. If the ONT is currently on then when it convenient could you switch the ONT off and leave it off for at least 30 minutes then retest. Please let us know how you get on

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 09:17:03 GMT

Hi Chris,

ONT is definitely on. But will turn it off now. Can you confirm the address you have for me on on your system please? Either call or pm me.

Thanks

Rich

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 09:18:47 GMT

OK thanks. I've sent you a PM to confirm some details so that we can look into this further

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 10:37:45 GMT

the ONT has been switched back on, still no internet

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 10:43:39 GMT

Thanks for trying that. The eero isn't coded to a specific FTTP number so this shouldn't be an issue. Which lights are currently on, on the ONT?

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 10:52:35 GMT

power, pon and lan

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 10:55:04 GMT

Thanks. Could you connect a device directly to the ONT with an Ethernet cable and check to see if you then have an Internet connection. If not then I'll pass this over to our Future Fibre team for investigation

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 10:56:08 GMT

I have also tried connecting my laptop straight to the ONT and i get a 500 internal server error with the url being connectionerror.testingbb.com/bbtest.aspx

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 10:58:16 GMT

OK thanks. I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 11:00:45 GMT

great, thanks, can you please let them know the situation with my wife being an on call social worker and we rely on wifi calling as this will become a safe guarding issue

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 11:13:55 GMT

I've passed this to our Future Fibre team, I've also told them that this needs to be resolved ASAP due to your wife's work. I'll let you know when they get back to me

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 13:58:56 GMT

Hi Chris,

Can you ask the team to please send an update. I haven't heard anything.

Thanks

Rich

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Chris-TalkTalk — Wed, 26 Apr 2023 14:05:20 GMT

Hi Rich,

Could you please retest and let me know if it's now working

Chris

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 14:49:57 GMT

No it doesn’t - this is ridiculous

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 14:51:45 GMT

I want compensation for this awful service - 9 times with the same issue is just insane

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

RichCobley — Wed, 26 Apr 2023 15:50:49 GMT

Great timely response 👍

Re: Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

Gliwmaeden2 — Wed, 26 Apr 2023 15:55:39 GMT

@RichCobley, details of how compensation works are in this link:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It's calculated after it's resolved and takes about a month to show up .

Staff will be back on here during business hours (Monday to Friday) to follow up.