https://community.talktalk.co.uk/t5/Full-Fibre/free-future-fibre-upgrade/m-p/2969417#M15277 <P>Hi all, well back to the free upgrade to future fibre well guess&nbsp; what everyone its not free, this has been going on since September 2022 , so talk talk have not got my bill correct since my swap to future fibre, i have been trying to get them to correct it, they tell me every time they try to correct it they say i have renew&nbsp; my contract to enable&nbsp; them to correct my bill,so of course you have to do it but they still have not corrected my bill, and i thought i was talking to the future fibre C E O Team just found i was not talking to the future fibre, so now i am talking to future fibre team but they have been no help at all, they are trying to say because i accepted the contract i can only have it at £28.00 per month as i told them i was told this was a free upgrade but they are not interested have any of you guys actually had a free upgrade to future fibre&nbsp; it would be nice to hear your opinions on this matter thanks&nbsp;</P> Tue, 02 May 2023 11:32:31 GMT sharky110 2023-05-02T11:32:31Z https://community.talktalk.co.uk/t5/Full-Fibre/free-future-fibre-upgrade/m-p/2969417#M15277 <P>Hi all, well back to the free upgrade to future fibre well guess&nbsp; what everyone its not free, this has been going on since September 2022 , so talk talk have not got my bill correct since my swap to future fibre, i have been trying to get them to correct it, they tell me every time they try to correct it they say i have renew&nbsp; my contract to enable&nbsp; them to correct my bill,so of course you have to do it but they still have not corrected my bill, and i thought i was talking to the future fibre C E O Team just found i was not talking to the future fibre, so now i am talking to future fibre team but they have been no help at all, they are trying to say because i accepted the contract i can only have it at £28.00 per month as i told them i was told this was a free upgrade but they are not interested have any of you guys actually had a free upgrade to future fibre&nbsp; it would be nice to hear your opinions on this matter thanks&nbsp;</P> Tue, 02 May 2023 11:32:31 GMT https://community.talktalk.co.uk/t5/Full-Fibre/free-future-fibre-upgrade/m-p/2969417#M15277 sharky110 2023-05-02T11:32:31Z https://community.talktalk.co.uk/t5/Full-Fibre/free-future-fibre-upgrade/m-p/2971119#M15469 <P>Hi sharky110</P> <P>&nbsp;</P> <P>Sorry that you are unhappy.&nbsp;</P> <P>&nbsp;</P> <P>Your complaint has reached deadlock and an ADR letter has been issued, therefore we will wait for contact from the ombudsman (CISAS) and a case file will be prepared.&nbsp;</P> <P>&nbsp;</P> <P>I hope you get the outcome you want.&nbsp;</P> Fri, 12 May 2023 09:08:11 GMT https://community.talktalk.co.uk/t5/Full-Fibre/free-future-fibre-upgrade/m-p/2971119#M15469 Arne-TalkTalk 2023-05-12T09:08:11Z