Difficulty logging in to MY ACCOUNT

maltster — Mon, 08 May 2023 08:13:07 GMT

I recently had full fibre 150 installed and since then I have has a couple of issues.

1. Logging in to my Talktalk My Account.

On Safari the web connection keeps trying to log me in but keeps flashing back and forward. I have left it trying for several minutes with no success. I open another tab and log another web page and going back to the talktalk tab find I am into my dashboard.

I have been on chat and tried their usual suggestions like trying Chrome, clearing cach, rebooting Eero etc with no joy. The chat line must get fed up trying as I lose their connection and have to go through the whole process again.

2. I cannot open sponsored web pages if I have Eero secure homesafe selected. Non sponsored pages open normally.

again online chat not helpful.

Has anyone else experienced these issues?

Re: Difficulty logging in to MY ACCOUNT

Arne-TalkTalk — Thu, 18 May 2023 10:18:10 GMT

Hi maltster

There is a known issue with Safari browser as it seems to treat My Account as a pop up, so begins blocking it. Can you ensure that Pop-ups blockers/ Ad blockers are disabled for My Account.

topic Difficulty logging in to MY ACCOUNT in Full Fibre

Difficulty logging in to MY ACCOUNT

Re: Difficulty logging in to MY ACCOUNT