topic Re: Eero - poor signal - back to old router.... in Full Fibre

Eero - poor signal - back to old router....

SIPSTRASSI — Tue, 09 May 2023 08:00:34 GMT

Just had the fibre 900 upgrade with free Eero 6 Pro router. What a load of rubbish this router is.

Great signal in the room it's in, walk out of the room and the signal drops 50%. With next to no signal upstairs.

Had to go back to the previous router.

Will TalkTalk be needing this router back at the end of my contract or can I send it back now?

Re: Eero - poor signal - back to old router....

Anonymous — Tue, 09 May 2023 08:08:36 GMT

Morning,

I'm sorry to hear this. Are the speeds now consistent on the TalkTalk router? How many eeros do you have?

Thanks

Re: Eero - poor signal - back to old router....

SIPSTRASSI — Tue, 09 May 2023 09:25:51 GMT

The speeds are consistent. We only have the one Eero router. The one that came free with the upgrade. Used netgear analytics to see how the speeds and signal strength differ. The Eero was miles better in the same room but so much worse just out side the room compared to the old TalkTalk router.

Re: Eero - poor signal - back to old router....

Anonymous — Tue, 09 May 2023 12:35:50 GMT

Hello,

Ok, is the eero located in a central location and not too close to many electrical devices? It may be worth live chatting to our Future Fibre Team directly as they may be able to provide an additional eero to improve the wireless range.

Guide to Full Fibre and FTTP | TalkTalk

Thanks