topic Re: Speed upgrade not happened in Full Fibre

Speed upgrade not happened

dibdab — Thu, 11 May 2023 10:29:27 GMT

Hi, am due to be upgraded from 150mb to 500mb speed but it hasn't happened yet. My upload has been 70mb for a few days now but my download is still only 150mb.

Is there something that can be done to fix this?

Re: Speed upgrade not happened

Anonymous — Thu, 11 May 2023 10:44:52 GMT

Morning,

Just to confirm, does this show as active in your My Account?

Thanks

Re: Speed upgrade not happened

dibdab — Thu, 11 May 2023 10:46:48 GMT

It still shows as fibre 150mb

Re: Speed upgrade not happened

Anonymous — Thu, 11 May 2023 10:48:31 GMT

Hi,

Ok, when did you place the order?

Thanks

Re: Speed upgrade not happened

dibdab — Thu, 11 May 2023 10:50:40 GMT

30th April. The confirmation emails says today is the activation date.

Re: Speed upgrade not happened

Anonymous — Thu, 11 May 2023 10:57:25 GMT

Hi,

Thank you. So just to confirm, the upload speed has increased but the download speed remains the same? Have you tried powering down the ONT and router/eero for 30 minutes and then retested the speed again? Please can you also add your FTTP order number to your Community Profile.

Thanks

Re: Speed upgrade not happened

dibdab — Thu, 11 May 2023 11:01:19 GMT

Hi, i can't find the order number, it doesn't seem to be with the confirmation emails. I'll try powering down for 30 minutes when i go out later.

Re: Speed upgrade not happened

Anonymous — Thu, 11 May 2023 11:05:28 GMT

Hello,

Thank you. If there is no change following this (30 minute power down) or by the end of today then please let us know and we can look into this further for you. Could you also add your account number or TalkTalk telephone number to your Community Profile. Please do not post any personal information on the Community.

Thanks

Re: Speed upgrade not happened

dibdab — Thu, 11 May 2023 11:16:47 GMT

I'll add my account number now

Re: Speed upgrade not happened

dibdab — Thu, 11 May 2023 12:11:54 GMT

Thanks for the help Michelle the reboot worked.

Re: Speed upgrade not happened

Anonymous — Thu, 11 May 2023 12:14:33 GMT

Hi,

I'm really glad to hear this 🙂

Thanks