topic Re: Unable to connect to work VPN in Full Fibre

Unable to connect to work VPN

idris67 — Thu, 11 May 2023 12:15:52 GMT

Hi,

Hoping somebody can help me as I've spoken to 3 members of technical team over the phone with no success! ☹️

I am unable to connect to my work VPN through my home internet connection.

I can connect from my parents, grandparents, brothers houses and also from mobile hotspot.

I have read several threads where this could be a firmware issue.

I am with City Fibre through TalkTalk.

Hoping somebody can help!

Re: Unable to connect to work VPN

Debbie-TalkTalk — Thu, 11 May 2023 12:18:23 GMT

Hi idris67

I'm sorry to hear this.

Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile, I can then take a look at the firmware for you.

Thanks

Re: Unable to connect to work VPN

idris67 — Thu, 11 May 2023 12:22:38 GMT

Hi Debbie,

Thanks for the quick reply 🙂

I have added this to my profile.

Re: Unable to connect to work VPN

Debbie-TalkTalk — Thu, 11 May 2023 12:26:29 GMT

Hi idris67

Perfect thank you 🙂

Will it be ok for me to update your firmware now?

This will take no longer than 15 minutes, please can you leave the router switched on.

Re: Unable to connect to work VPN

idris67 — Thu, 11 May 2023 12:27:16 GMT

Hi Debbie,

Yes that's fine

Re: Unable to connect to work VPN

Debbie-TalkTalk — Thu, 11 May 2023 12:28:59 GMT

Hi idris67

Thank you, I will post back to confirm once this has completed.

Debbie

Re: Unable to connect to work VPN

Debbie-TalkTalk — Thu, 11 May 2023 12:31:48 GMT

Hi idris67

All updated, please can you retest?

Thanks

Re: Unable to connect to work VPN

idris67 — Thu, 11 May 2023 12:34:26 GMT

Hi Debbie,

Issue resolved!

Thank you very much! 😃

Re: Unable to connect to work VPN

Debbie-TalkTalk — Thu, 11 May 2023 12:38:16 GMT

Hi idris67

I'm so glad to hear this 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie