https://community.talktalk.co.uk/t5/Full-Fibre/CITY-FIBRE-WON-T-INSTALL-A-FIBRE-CABLE-TO-OUR-HOUSE/m-p/2971256#M15490 <DIV class=""><DIV class=""><P>I was extremely disappointed to be informed by city fibre that they will not install the fibre cable to my property.</P><P>&nbsp;</P><P>It appears that my current telephone duct goes over my neighbours property and there is a blockage in the duct on their property.&nbsp; The issue is that they had a patterned concrete drive installed last year and city fibre won't clear the duct as they can't replace the concrete drive to an approved standard.</P><P>&nbsp;</P><P>The engineer who came suggested that they might be able to run a separate duct across my garden and I even offered to pay for this but that was not considered.</P><P>&nbsp;</P><P>Is there anything else I could do to get the full fibre installed?</P></DIV></DIV> Sat, 13 May 2023 01:53:44 GMT khenapart 2023-05-13T01:53:44Z https://community.talktalk.co.uk/t5/Full-Fibre/CITY-FIBRE-WON-T-INSTALL-A-FIBRE-CABLE-TO-OUR-HOUSE/m-p/2971256#M15490 <DIV class=""><DIV class=""><P>I was extremely disappointed to be informed by city fibre that they will not install the fibre cable to my property.</P><P>&nbsp;</P><P>It appears that my current telephone duct goes over my neighbours property and there is a blockage in the duct on their property.&nbsp; The issue is that they had a patterned concrete drive installed last year and city fibre won't clear the duct as they can't replace the concrete drive to an approved standard.</P><P>&nbsp;</P><P>The engineer who came suggested that they might be able to run a separate duct across my garden and I even offered to pay for this but that was not considered.</P><P>&nbsp;</P><P>Is there anything else I could do to get the full fibre installed?</P></DIV></DIV> Sat, 13 May 2023 01:53:44 GMT https://community.talktalk.co.uk/t5/Full-Fibre/CITY-FIBRE-WON-T-INSTALL-A-FIBRE-CABLE-TO-OUR-HOUSE/m-p/2971256#M15490 khenapart 2023-05-13T01:53:44Z https://community.talktalk.co.uk/t5/Full-Fibre/CITY-FIBRE-WON-T-INSTALL-A-FIBRE-CABLE-TO-OUR-HOUSE/m-p/2971731#M15565 <P>Did our future fibre team advise this ? You may need to speak to city fibre directly, I would suspect that planning permission may be needed, &nbsp;Really sorry not sure what else to advise. &nbsp;&nbsp;</P> Tue, 16 May 2023 13:58:39 GMT https://community.talktalk.co.uk/t5/Full-Fibre/CITY-FIBRE-WON-T-INSTALL-A-FIBRE-CABLE-TO-OUR-HOUSE/m-p/2971731#M15565 Arne-TalkTalk 2023-05-16T13:58:39Z