https://community.talktalk.co.uk/t5/Full-Fibre/Beware-of-TalkTalks-Fibre-900-False-Promises-amp-Cancelled/m-p/2971669#M15550 <P>I have spent hours on the phone trying to get this sorted out.</P><P>Contract agreed 13-03-2023 with installation on 13-04-2023 took the day off work waited in no show.</P><P>I contacted TalkTalk they said that they were running late on installations but it would be installed soon and the engineer would contact me and bring the equipment with them, I waited &amp; waited no contact so I rang again on 24-04-2023 to be told TalkTalk had a technical problem and they had to cancel the order, but no one thought to notify me, then I was told that I would have to do a new contract, of which I did and another new contract was agreed on 24-04-2023 to be installed on 19-05-2023 and the equipment will be sent out. I have rang and waited again for 1hr+ today 16-05-2023 to check where my equipment is for the installation on 19-05-2023 to be told it has been cancelled again and I will have to do another new contact. I have waited another 1 hour+ whilst I am writing this waiting to get through to complaints or a senior manager to sort this. TalkTalk this is simply not good enough. At least communicate with your customers.&nbsp; If someone else was offering anywhere close to your fibre speeds I would leave TalkTalk immediately.</P> Tue, 16 May 2023 10:46:11 GMT kevincarby 2023-05-16T10:46:11Z https://community.talktalk.co.uk/t5/Full-Fibre/Beware-of-TalkTalks-Fibre-900-False-Promises-amp-Cancelled/m-p/2971669#M15550 <P>I have spent hours on the phone trying to get this sorted out.</P><P>Contract agreed 13-03-2023 with installation on 13-04-2023 took the day off work waited in no show.</P><P>I contacted TalkTalk they said that they were running late on installations but it would be installed soon and the engineer would contact me and bring the equipment with them, I waited &amp; waited no contact so I rang again on 24-04-2023 to be told TalkTalk had a technical problem and they had to cancel the order, but no one thought to notify me, then I was told that I would have to do a new contract, of which I did and another new contract was agreed on 24-04-2023 to be installed on 19-05-2023 and the equipment will be sent out. I have rang and waited again for 1hr+ today 16-05-2023 to check where my equipment is for the installation on 19-05-2023 to be told it has been cancelled again and I will have to do another new contact. I have waited another 1 hour+ whilst I am writing this waiting to get through to complaints or a senior manager to sort this. TalkTalk this is simply not good enough. At least communicate with your customers.&nbsp; If someone else was offering anywhere close to your fibre speeds I would leave TalkTalk immediately.</P> Tue, 16 May 2023 10:46:11 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Beware-of-TalkTalks-Fibre-900-False-Promises-amp-Cancelled/m-p/2971669#M15550 kevincarby 2023-05-16T10:46:11Z https://community.talktalk.co.uk/t5/Full-Fibre/Beware-of-TalkTalks-Fibre-900-False-Promises-amp-Cancelled/m-p/2971685#M15553 <P>Hi kevincarby</P> <P>&nbsp;</P> <P>Thanks for your post</P> <P>I can look into this but first, can you please update your community profile to include:</P> <P>&nbsp;</P> <P>Name</P> <P>Telephone number or account number.</P> <P><BR />Please do not post this information on this thread.&nbsp;Once you've updated your profile please post in your topic to confirm it's updated.</P> <P><BR />Regards</P> Tue, 16 May 2023 11:04:07 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Beware-of-TalkTalks-Fibre-900-False-Promises-amp-Cancelled/m-p/2971685#M15553 Arne-TalkTalk 2023-05-16T11:04:07Z