topic Re: Returns bag request in Full Fibre

Returns bag request

owlnester — Thu, 04 May 2023 15:51:46 GMT

Hello, please can someone furnish me with a returns bag for my old TT router?

Regards

Re: Returns bag request

Debbie-TalkTalk — Fri, 05 May 2023 06:21:26 GMT

HI owlnester

I have ordered a returns bag, please allow 48hrs for this to arrive.

Thanks

Debbie

Re: Returns bag request

owlnester — Fri, 05 May 2023 18:10:47 GMT

Thanks so much

Re: Returns bag request

Karl-TalkTalk — Mon, 08 May 2023 08:05:42 GMT

You're Welcome 🙂

Regards

Karl

Re: Returns bag request

Debbie-TalkTalk — Tue, 09 May 2023 07:31:45 GMT

Hi owlnester

Just checking to see if you have received the returns bag?

Re: Returns bag request

owlnester — Wed, 10 May 2023 19:43:07 GMT

No not yet but post is slow here.

Re: Returns bag request

Anonymous — Thu, 11 May 2023 05:42:15 GMT

Morning,

Ok, we will check back in with you in a few days.

Thanks

Re: Returns bag request

Debbie-TalkTalk — Tue, 16 May 2023 10:16:40 GMT

Hi owlnester

How are you getting on?

Re: Returns bag request

owlnester — Tue, 16 May 2023 11:31:34 GMT

Hi Debbie - bag received and router has now been sent back. Thanks!

Re: Returns bag request

Debbie-TalkTalk — Tue, 16 May 2023 11:32:52 GMT

Hi owlnester

Perfect, thank you 🙂

Debbie

Re: Returns bag request

owlnester — Mon, 22 May 2023 15:40:40 GMT

Hi Debbie,

Just further to this - the reason I asked for the returns bag is that i have left TT and am now with another provider since 3rd May. For some reason my TT account appears not to have been cancelled despite the new provider being required to do so. I have just received a bill from TT for up to the end of June!

Please can you check this and cancel my account? Seems very strange as the account is meant to be cancelled since I am now with another provider.

Re: Returns bag request

ferguson — Mon, 22 May 2023 16:11:55 GMT

If you have switched Full Fibre providers you should also have notified TalkTalk, I know, it's more complicated than it should be. I have re-escalated this and one of the support team should advise further. I will leave it here rather than moving to the Billing section for your own convenience.

Re: Returns bag request

Arne-TalkTalk — Tue, 23 May 2023 11:52:56 GMT

Hi @owlnester

I will look into this just need to confirm security

I have sent you a PM.

Re: Returns bag request

owlnester — Tue, 23 May 2023 12:24:27 GMT

Pm sent

Re: Returns bag request

owlnester — Thu, 25 May 2023 12:47:12 GMT

Hi Arne,

Any word on this at all?

I am using another providers internet since 3rd May. I have spoken to 4 people in Talk Talk on the phone this week who say that my cancellation has been rejected twice. This has apparently now been passed to the 'back office'

Do you know how this is likely to be resolved? The only reason i am asking on this forum as well is that the information i have received on the phone has proved not to be true. For example emails would be sent confirming cancellation but nothing has arrived.

Re: Returns bag request

Arne-TalkTalk — Thu, 25 May 2023 13:06:53 GMT

Hi owlnester

Its been raised to the network team to cancel the account ASAP.