topic Re: TALKTALK RIPOFF in Full Fibre

TALKTALK RIPOFF

badmood — Sun, 21 May 2023 18:14:24 GMT

WHY did i stay with this ripoff crew , no help from anyone , slow speeds and disconnects , went from 60mbs to 60mbs and almost twice the price ? where is my 150mbs ?.. why am i paying for a service i do not get ?..

About time something was done about this rip off crew , give us the speeds we PAY for , stop ripping us off..

Give us a call center we can understand and that understands us and does not steal our details and give us spam calls..

A call center that does not read from charts and tells us it is our fault ..

Where do i get a phone number to call a UK line to help me out with this problems ? before i cancel my direct debit ..

Re: TALKTALK RIPOFF

Gliwmaeden2 — Sun, 21 May 2023 18:26:11 GMT

They open 8am for Future Fibre issues, 9am for everything else tomorrow morning, @badmood.

Full details of opening hours for both Chat and phone near the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are on here earlier than that in the morning, so look out for their reply.

Otherwise use the main phone number: 03451 720088 or 03451 720074 for Future Fibre support.

Re: TALKTALK RIPOFF

Debbie-TalkTalk — Mon, 22 May 2023 07:52:36 GMT

Hi badmood

I'm really sorry to hear this.

Please can you add your FTTP order number to the Private Notes section of your Community Profile.

Thanks

Debbie

Re: TALKTALK RIPOFF

badmood — Mon, 22 May 2023 09:36:58 GMT

I want a UK call center , not the usual list readers that treat you like a noob on steroids , sick of the list readers going over and over things that are not needed , tried emailing complaints etc and no answers ,

Re: TALKTALK RIPOFF

badmood — Mon, 22 May 2023 09:37:23 GMT

done

Re: TALKTALK RIPOFF

PLEB50 — Mon, 22 May 2023 10:13:47 GMT

we upgraded to full fibre 150 ,what a rip off paying for a speed that you cannot notice and this weekend the internet has been disconnected 3 times ,now the line test is saying i have a fault on line REALLY its only just been sorted ,i am totally annoyed

Re: TALKTALK RIPOFF

Chris-TalkTalk — Mon, 22 May 2023 10:39:23 GMT

Thanks for updating your profile. Line test is passing, could you switch the ONT and router off and leave them off for 30 minutes then switch back on and retest

Thanks

Chris

Re: TALKTALK RIPOFF

Chris-TalkTalk — Mon, 22 May 2023 10:40:30 GMT

Hi PLEB50,

If you need assistance can you please start your own thread and we'll be happy to help

Chris

Re: TALKTALK RIPOFF

Markf12 — Sun, 15 Sep 2024 20:47:53 GMT

Once a great company , now a rip off greedy company, been with you for 15 plus years, no loyalty to your existing customers. Expensive, no cheaper plan to change too, crazy exit costs, must be joking if u want me to recommend you,

Re: TALKTALK RIPOFF

Gliwmaeden2 — Sun, 15 Sep 2024 21:54:33 GMT

@Markf12, the offers in My Account are not usually the best you can get.

If you are within the last 90 days of the minimum term it's worth phoning 03451 720088 [9am+] or use Chat. Separate agents have different offers available so it's worth persevering until you find an offer you are happy with.

Can't be done through the forum.

How to contact Talktalk:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Exit costs are actually very fair per month: if you give your notice to leave before the final month begins, these apply. You have known about this with every contract you have agreed to. It doesn't make any difference how long we have used Talktalk - you agree to the contract Ts&Cs afresh every time you renew.