topic Re: Hub2 Router firmware update in Full Fibre

Hub2 Router firmware update

Superdews — Tue, 23 May 2023 08:46:38 GMT

My Hub2 router's firmware is currently SG4K100136 but I was told by Ellie on chat that this had been updated as of 25 April and that I needed to hold the reset button for 30 seconds to update my router. I have since spoken on chat and telephone to several helpful people and I have asked for the firmware upgrade to SG4K100158 nothing has been done as far as I can see. My understanding is that firmware updates should be an automatic process and so I do not understand why mine has not updated.

I do not have an eero as I sent that back to talktalk in Feb 2022 because the wifi signal in my house was very poor. I was recommended the Hub2 by a helpful chap at talktalk and I have been happy with the wifi but I need the firmware update to see if that will solve DNS errors I am getting.

Re: Hub2 Router firmware update

Debbie-TalkTalk — Tue, 23 May 2023 08:55:17 GMT

Hi Superdews

Apologies, I've updated your router firmware to version 158.

Please let us know how the connection compares.

Thanks

Debbie

Re: Hub2 Router firmware update

Superdews — Tue, 23 May 2023 09:06:49 GMT

Thanks for your prompt action. I should have come to the community first off. I will keep an eye on my connection and let you know how things go 🙂

Re: Hub2 Router firmware update

Debbie-TalkTalk — Tue, 23 May 2023 09:17:29 GMT

Hi Superdews

Thank you 🙂

I will check in again with you in a couple of days.

Debbie

Re: Hub2 Router firmware update

Debbie-TalkTalk — Thu, 25 May 2023 09:19:36 GMT

Hi Superdews

How's the connection been since your last post?

Thanks

Debbie