topic Re: Fullfibre65 upgrade in Full Fibre

Fullfibre65 upgrade

Tony1248 — Mon, 22 May 2023 15:17:44 GMT

Just had full fibre upgrade, how do I connect phone to router supplied, engineer told me to plug it into broadband connection,did this and doesn’t work! I think I have been sent wrong router, there is no socket under a sticker as last email says!

Re: Fullfibre65 upgrade

Divsec — Mon, 22 May 2023 16:00:51 GMT

Hi @Tony1248 your post has been escalated and you should hear tomorrow in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

Could you also kindly mention, or describe the router you do have currently.

Thanks

Re: Fullfibre65 upgrade

Gliwmaeden2 — Mon, 22 May 2023 16:04:17 GMT

Let's keep this thread in the queue for attention. I'll move the earlier one out of the way.

Best to stick to one thread, @Tony1248 .

Re: Fullfibre65 upgrade

Tony1248 — Mon, 22 May 2023 16:21:26 GMT

Hi router

Sagemcom

dev ver Fast F5364-3-T8

thanks

Re: Fullfibre65 upgrade

ferguson — Mon, 22 May 2023 16:25:27 GMT

Thanks for that. This model is not equipped with a telephone adapter. Did you upgrade to a Full Fibre service which includes VoIP? Or does your phone still work when connected to the old BT socket?

Re: Fullfibre65 upgrade

Tony1248 — Wed, 24 May 2023 10:30:42 GMT

Talktalk upgraded me to fibre 65 and I’m supposed to have digital voice according to my last email from them, I know there is no socket on back of router,so I’ve been sent wrong router or is there another way to connect my phone.?

Re: Fullfibre65 upgrade

Anonymous — Wed, 24 May 2023 10:36:53 GMT

Hello,

Which router do you currently have? (make and model) Does the previous copper voice service still work?

Thanks

Re: Fullfibre65 upgrade

Tony1248 — Wed, 24 May 2023 10:55:42 GMT

Previous post contains details of router. Just plugged phone into old box and it works.!

The city fibre engineer told me that it would be disconnected once the fibre was installed ,that was why I was asking about router,

Re: Fullfibre65 upgrade

Anonymous — Wed, 24 May 2023 11:56:10 GMT

Hello,

We've requested that a wifi hub 2 router be sent and this should hopefully arrive in the next 48hrs. You'll also receive a router returns bag so that the original router can be returned.

Thanks

Re: Fullfibre65 upgrade

Tony1248 — Fri, 26 May 2023 15:51:09 GMT

New router,

phone plugged in all working, thanks

Re: Fullfibre65 upgrade

Karl-TalkTalk — Mon, 29 May 2023 06:52:18 GMT

That's great news, thanks for letting us know.

Regards,

Karl.

Re: Fullfibre65 upgrade

aa2000 — Mon, 29 May 2023 07:11:48 GMT

This appears to be a CityFibre installation. I thought that VOIP was not a service that was possible with TalkTalk via CityFibre circuits, has this situation now changed?