topic Re: Speed in Full Fibre

Speed

sharky110 — Sun, 21 May 2023 15:27:57 GMT

@debbie talktalk@ hi my download speeds upstairs are crap I am getting less than 10 download speed I am on future fibre 65 can anyone help pleas

Re: Speed

KeithFrench — Sun, 21 May 2023 20:54:10 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have a wired device, such as a PC or laptop, what speed do you get from a speed test site, if you connect it directly in place of the router?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Speed

Debbie-TalkTalk — Mon, 22 May 2023 05:53:29 GMT

Hi sharky110

I'm sorry to hear this.

Is this the speed you are receiving on a wired speed test?

Re: Speed

sharky110 — Tue, 23 May 2023 13:57:46 GMT

@Debbie-TalkTalk yes wired and wireless I am using a euro 6 on future fibre 65

Re: Speed

Chris-TalkTalk — Tue, 23 May 2023 14:10:50 GMT

Hi sharky,

Could you switch the router and ONT off and leave them off for at least 30 minutes, then switch back on and retest - please let us know how you get on

Chris

Re: Speed

sharky110 — Tue, 23 May 2023 18:00:19 GMT

Ok will do

Re: Speed

Anonymous — Wed, 24 May 2023 05:41:38 GMT

Morning,

How are you getting on?

Thanks

Re: Speed

sharky110 — Wed, 24 May 2023 10:32:22 GMT

@Anonymous they were OK last night not checked speed this morning but I am loosing connection had to ha three attempts to connect to this chat

Re: Speed

Anonymous — Wed, 24 May 2023 10:34:43 GMT

Hello,

Thanks for the update. Can I just confirm, do any of the lights change on the router or the ONT when the connection is dropping out? Does this happen on all devices?

Thanks

Re: Speed

sharky110 — Wed, 24 May 2023 11:36:50 GMT

@Anonymous it seems to be wireless connections I am on Erro 6 fibre 65 but I was told I would get excellent wireless connection especially upstairs

Re: Speed

Anonymous — Wed, 24 May 2023 11:42:49 GMT

Hi,

Ok thanks for confirming. How many eeros do you have? How far is the wireless device from the eero? Is the eero set up in an optimal location and not located too close to any electrical devices? Is it also all wireless devices affected?

Thanks

Re: Speed

sharky110 — Fri, 26 May 2023 12:17:53 GMT

@Anonymous only got one eero it can happen in the kitchen sometimes but mostly upstairs yes it is in a optimal position

Re: Speed

Anonymous — Fri, 26 May 2023 12:22:47 GMT

Hello,

Ok thanks for confirming, I'd recommend Live Chatting the Future Fibre Team directly as they will be able to run through some checks with you and confirm if an additional eero is required.

Guide to Full Fibre and FTTP | TalkTalk

Thanks

Re: Speed

sharky110 — Mon, 29 May 2023 11:56:13 GMT

@Anonymous thanks I will do

Re: Speed

Anonymous — Tue, 30 May 2023 06:00:07 GMT

Morning,

Please let us know how you get on.

Thanks