topic Re: TT eero 6 Pro - new ISP in Full Fibre

TT eero 6 Pro - new ISP

LolekUK — Wed, 24 May 2023 13:47:59 GMT

My TT contract is ending in couple months time.

I've got 3x eero 6 Pro supplied by TT and would like to use them with new ISP (not TT)

Will they get blocked or not? If yes, will I be able to use them at least as a wifi mesh only (and not router) or will they be completely locked and unusable?

Thanks

Re: TT eero 6 Pro - new ISP

Karl-TalkTalk — Wed, 24 May 2023 13:50:39 GMT

The Eero's would be blocked and would need to be returned to TalkTalk when you leave.

Karl.

Re: TT eero 6 Pro - new ISP

LolekUK — Wed, 24 May 2023 14:18:33 GMT

In T&Cs it says that I will own:

"(a) any router and/or set top box that we send you as part of a new service with us; and
(b) any equipment that you have paid for."

So, if I own this at the end of the contract, I wouldn't want it to be blocked/disabled.

Re: TT eero 6 Pro - new ISP

Gliwmaeden2 — Wed, 24 May 2023 14:38:39 GMT

The right to keep the equipment only applies to your first contract with Talktalk, not to any upgrades or renewals, @LolekUK.

Re: TT eero 6 Pro - new ISP

LolekUK — Wed, 24 May 2023 14:42:16 GMT

Thanks, it is my first contract with TT (not an upgrade or renewal).

Re: TT eero 6 Pro - new ISP

Gliwmaeden2 — Wed, 24 May 2023 15:14:40 GMT

Just might not be worth hanging onto either, as locked, @LolekUK.

Ts&Cs are probably overdue for a rewrite. A lot has changed since the introduction of the April price increases, 2021, and now more people WFH, the latter not accounted for in the current version.

Under the current version, I can see what you mean!

Re: TT eero 6 Pro - new ISP

LolekUK — Fri, 08 Sep 2023 10:30:00 GMT

Hi,

Just to refresh this topic, TT T&Cs still state the the equipment will be owned by myself - and not to be returned. In which case I wouldn't want it to be blocked either.

TalkTalk Customer Terms and Conditions

All such necessary equipment will be owned by us apart from the following equipment which
you will own:
(a) any router, mesh networking device, set top box and/or digital voice adapter that we
send you as part of a new service with us; and

Did anyone had their Eero actually blocked at the end of service?

Re: TT eero 6 Pro - new ISP

Gondola — Fri, 08 Sep 2023 10:46:01 GMT

The terms of supply of the eero devices are very clear. The eero device is restricted use and can only be used on the TalkTalk broadband network and with TalkTalk eero enabled packages (currently Full Fibre 150, 500 and 900 only), otherwise they may be deactivated.

So, at the end of the initial contract you own the device but you're not paying TalkTalk for its use and TalkTalk aren't going to continue to pay the Amazon eero Secure / eero Plus subscription that's part of the eero package with these devices. If you have purchased additional eero devices direct from TalkTalk or Amazon then those devices are yours from the outset and continue to be usable. Those purchased devices do not get deactivated.

If you wish to continue to use the eeros supplied by TalkTalk as part of the TalkTalk eero package then simply renew that package with the TalkTalk Loyalty team.