topic Re: Fibre upgrade in Full Fibre

Fibre upgrade

mzungu — Wed, 24 May 2023 19:53:04 GMT

I am currently the old copper wire telephone line to access the 'net. Last year, Open Reach installed new fibre into the block of flats and outside my flat is a junction box into which I can connect to the 'net and thus have better speeds etc.

What I would like to know is how do I get connected with TT so that I will no longer use the old copper wire system, how long does the necessary work take and what is involved?

Any help advice will be appreciated.

Re: Fibre upgrade

Gliwmaeden2 — Wed, 24 May 2023 21:47:17 GMT

You can sign up on this page, to get notified, @mzungu:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

However, just because Openreach has installed it nearby and there's a junction box tantalisingly close doesn't necessarily mean that Talktalk has a deal with Openreach for installing it in your area.

You can also simply phone in to discuss it or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You may also see something under offers and upgrades in My Account. Phone / Chat can usually give you a better deal.

Re: Fibre upgrade

Debbie-TalkTalk — Thu, 25 May 2023 05:42:34 GMT

Hi mzungu

I can see that Gliwmaeden2 has linked to our help pages.

There is availability checker on this page Guide to Full Fibre and FTTP | TalkTalk

Re: Fibre upgrade

Gliwmaeden2 — Thu, 25 May 2023 07:48:25 GMT

@Debbie-TalkTalk, the first link I gave above takes the customer to the same page.