topic Digital Voice App in Full Fibre

Digital Voice App

mikel — Wed, 31 May 2023 07:51:50 GMT

I had Full Fibre 900 installed two weeks ago but I am unable to log in to the Digital Voice app

Any suggestions

Mikel

Re: Digital Voice App

Anonymous — Wed, 31 May 2023 08:12:44 GMT

Morning,

I'm sorry to hear this. Can I just confirm, have you followed all the steps in the below Help Guide?

TalkTalk Digital Voice App - TalkTalk Help & Support

Thanks

Re: Digital Voice App

mikel — Wed, 31 May 2023 10:07:00 GMT

Hi Michelle,

I received confirmed that Full Fibre had been installed but never received an email inviting to join the app.

Mikel

Re: Digital Voice App

Karl-TalkTalk — Wed, 31 May 2023 12:13:01 GMT

Have you registered from within the 'My Package and add on's page' in My Account ?

Thanks

Karl.

Re: Digital Voice App

mikel — Thu, 01 Jun 2023 10:44:41 GMT

Hi Karl,

There is no mention of registering within the My Package section of My Account.

Mikel

Re: Digital Voice App

Karl-TalkTalk — Thu, 01 Jun 2023 11:14:28 GMT

OK, I'm not sure if the voice app is available as yet to non Openreach provides, so I'm making enquiries.

Karl.

Re: Digital Voice App

Karl-TalkTalk — Thu, 01 Jun 2023 12:30:43 GMT

I've had it confirmed that the Digital Voice App is not available to non Openreach provides such as City Fibre etc.

Thanks

Karl.

Re: Digital Voice App

mikel — Thu, 01 Jun 2023 14:08:05 GMT

Hi Karl

Thank you for resolving this. It is a pity that your advertising does not make this clear as I feel that I am not getting the service that I signed up to

Mikel

Re: Digital Voice App

ferguson — Thu, 01 Jun 2023 14:25:09 GMT

Do you have a Digital Voice (VoIP) service with a landline number as part of your package?

Re: Digital Voice App

mikel — Thu, 01 Jun 2023 14:31:49 GMT

Yes, why?

Mikel

Re: Digital Voice App

ferguson — Thu, 01 Jun 2023 15:41:01 GMT

Because that is a pre-requisite of course. And I didn't realise that was possible on a City Fibre circuit. So my thesis does fall down there.