topic Re: No External IP Address / City Fibre / Eero Pro 6 in Full Fibre

No External IP Address / City Fibre / Eero Pro 6

Domalon — Fri, 26 May 2023 14:41:19 GMT

Like quite a few people on here, I have issues getting connected to my Full Fibre internet connection.

City Fibre Installed ONT
3 green lights - Service Light is off
Eero Pro 6 shows "No External IP Address" error
Have tried 2 other Eeros that show the same error
Have plugged laptop directly into ONT with ethernet cable and no connection

I registered a line fault with TalkTalk several days ago, but honestly I do not trust them to get back to me any time soon, so I am hoping someone here can assist. Maybe @Chris-TalkTalk as he seems to have fixed this issue for a few customers.

Re: No External IP Address / City Fibre / Eero Pro 6

KeithFrench — Tue, 30 May 2023 08:17:02 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Re: No External IP Address / City Fibre / Eero Pro 6

Anonymous — Tue, 30 May 2023 08:20:26 GMT

Hello,

I'm sorry for the delay and also to hear this.

Can you please update your community profile to include your:

TalkTalk Telephone number/FTTP order number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: No External IP Address / City Fibre / Eero Pro 6

Domalon — Wed, 31 May 2023 12:09:13 GMT

Hi,

My FTTP order number is already in my private notes section of my profile.

Re: No External IP Address / City Fibre / Eero Pro 6

Karl-TalkTalk — Wed, 31 May 2023 12:23:29 GMT

All tests are clear and we are showing an assigned IP address here. Can you power off the ONT for 30 minutes to reset the session, then try connecting your laptop directly and see if this will obtain a connection ?

Thanks

Karl.

Re: No External IP Address / City Fibre / Eero Pro 6

KeithFrench — Wed, 31 May 2023 12:24:07 GMT

It is often useful to put your ONT's serial number in the private notes section as well.

Re: No External IP Address / City Fibre / Eero Pro 6

Domalon — Thu, 01 Jun 2023 20:49:49 GMT

Hi,

I was not able to obtain a connection after trying this.

Re: No External IP Address / City Fibre / Eero Pro 6

Karl-TalkTalk — Fri, 02 Jun 2023 06:27:28 GMT

i've asked our network teams to take a look at this,

Thanks

Karl.

Re: No External IP Address / City Fibre / Eero Pro 6

Anetajes1 — Thu, 19 Dec 2024 20:57:13 GMT

Hi, I have the same problems with the eero 6. I spent many hours last week chatting with Technical Support Team. And ...nothing. It still doesn't work. Is there someone, who didn't have this problem with the eero? Just connected and had internet? I don't think so. Who knows exactly what to do to fix it?

Re: No External IP Address / City Fibre / Eero Pro 6

ferguson — Thu, 19 Dec 2024 21:02:25 GMT

@Anetajes1

Please start your own topic and the support team will be happy to help.

Re: No External IP Address / City Fibre / Eero Pro 6

Domalon — Thu, 19 Dec 2024 21:49:10 GMT

Hi,

TalkTalk couldn't solve this issue, however I solved this by cancelling my contract and moving to another ISP. Bought my own router and sold the Eeros on eBay.

If your situation is like mine, you'll be troubleshooting for weeks getting ping ponged between Talk talk, Eeros and cityfibre. If you're within your contract grace period buy a router and see if that solves your issue. If not then try another ISP.

Re: No External IP Address / City Fibre / Eero Pro 6

KeithFrench — Fri, 20 Dec 2024 08:36:28 GMT

Just for anyone else who posts on here. There is an easy solution, create a thread and ask the TalkTalk staff on here to make sure that your CityFibre connection is using the correct profile for an Eero.