topic UKTV videos won’t play. in Full Fibre

UKTV videos won’t play.

Davewn25yx — Tue, 06 Jun 2023 07:08:47 GMT

Since having full fibre installed, every time I try to launch a program on the UKTV play app on any of our smart TVs the app states it can’t connect to the internet and to check my broadband connection.

Ive trouble shooted the problem and found if I turn off the security in the Eero 6 Wi-Fi router it plays fine but I don’t want to keep the security turned off. Does anyone know how to tweak the security to allow UKTV through for all the smart TVs we have. I have tried adding UKTV.co.uk and UKTVplay.co.uk to the allowed list but still not working.

Re: UKTV videos won’t play.

Anonymous — Tue, 06 Jun 2023 07:11:15 GMT

Hello,

Have you had a look at the below Help Guide?

About eero secure | Future Fibre | TalkTalk Help & Support

Thanks

Re: UKTV videos won’t play.

mrwrighty — Wed, 07 Jun 2023 12:41:40 GMT

Try whitelisting the following as well: -

assets.adobedtm.com	    	
tag.aticdn.net	    	
dpm.demdex.net	    	
www.everestjs.net    
2a7e9.v.fwmrm.net