topic Re: Eero problems in Full Fibre

Eero problems

dannyhaylett — Wed, 24 May 2023 17:36:42 GMT

Having alot of issue's with my eeros.

I can't seems to get the settings page to work on any pc
192.168.1.1

I have to adjust settings through a app which i don't have access too.

I want to set up a vpn on my router and can't

I can't use team-viewer its website and software are blocked without my permission

I'm still getting slow speeds through wireless but not wire.

Please talk talk resolve these issues, my last post went quite and I'm bumping into more problems as I go along

Re: Eero problems

ferguson — Wed, 24 May 2023 17:45:32 GMT

Your last topic seems to have gone quiet because you stopped posting.

https://community.talktalk.co.uk/t5/Full-Fibre/Eero-slow-wifi/m-p/2968642

You cannot access the eero via a web browser.

Re: Eero problems

dannyhaylett — Wed, 24 May 2023 20:17:47 GMT

Upon reviewing my post, it indicates that I am the most recent contributor.

----- It appears that my web browser was loading an outdated page and not refreshing. I apologize for the confusion. However, I would like to discuss the new issues I am experiencing with my Eero system.

I require the ability to access my settings without relying on an app, as not everyone possesses a smartphone.

What alternative options do I have to change my password or perform other necessary actions if the process solely relies on a smartphone? This approach seems impractical and not particularly intelligent.

I want to adjust my vpn, dns , disable 2.4ghz ,ports and edit my upnp if needed. This is a standard component included in a regular internet package and is considered customary.
In order to assist a family member with her problems, and to avoid traveling 40 miles, I utilize TeamViewer. However, due to its blockage, I need to modify my DNS settings as a workaround.

Re: Eero problems

ferguson — Wed, 24 May 2023 20:30:37 GMT

The eero has limited options for user configurability, none of which are accessible via other than the app. The support team may be able to swap it out for a different router more suited to your requirements. And the last post on your previous topic was from Chris at TalkTalk, to which you did not respond.

Re: Eero problems

dannyhaylett — Wed, 24 May 2023 21:38:06 GMT

I concur that acquiring a new router capable of handling the speed is necessary if that is indeed the situation. From my perspective, the discontinuation of the Eero router is imperative due to its inadequate support. I require TalkTalk to address this matter promptly as I am currently paying for a service that I am not receiving in its entirety, which constitutes a breach of our contractual agreement. This issue would be resolved by acquiring an appropriate router supplied by TalkTalk.

Re: Eero problems

Anonymous — Thu, 25 May 2023 05:47:15 GMT

Morning,

Would you like us to send a wifi hub instead to see how the connection compares? Just to confirm, do you have VOIP? (just so we know which router to send) If the connection is ok with this router then the eero would then have to be returned.

Thanks

Re: Eero problems

dannyhaylett — Thu, 25 May 2023 16:42:23 GMT

Does the new hub provide the ability to customize the settings I need, as mentioned in the previous post, I don't believe my current package includes a phone line. The broadband is FTTP , the router/hub need's to provide this service and reach all areas off my home.
I have a small home but concert walls that block signals in bedrooms.

Thank you, I appreciate your assistance.

Re: Eero problems

Chris-TalkTalk — Fri, 26 May 2023 06:26:51 GMT

Hi Danny,

We can send the router to test with, if it doesn't fulfill your needs then you can return it.

Chris

Re: Eero problems

dannyhaylett — Wed, 31 May 2023 11:26:51 GMT

Apologies for the delayed response; we were on a brief family visit, which is why I couldn't reply sooner. Can we please proceed with this matter promptly to ensure a quick resolution?

Re: Eero problems

Karl-TalkTalk — Wed, 31 May 2023 12:14:09 GMT

as Chris mentioned in his last message, would you like to try the wifi hub (router) to test with ?

Karl.

Re: Eero problems

dannyhaylett — Wed, 31 May 2023 14:50:43 GMT

Yes please

Re: Eero problems

Karl-TalkTalk — Thu, 01 Jun 2023 07:12:30 GMT

I've requested a Hub to be sent to you.

Regards,

Karl.

Re: Eero problems

dannyhaylett — Thu, 01 Jun 2023 08:02:27 GMT

Thank you.

Re: Eero problems

Karl-TalkTalk — Thu, 01 Jun 2023 08:03:41 GMT

You're Welcome 🙂

Regards

Karl

Re: Eero problems

dannyhaylett — Tue, 06 Jun 2023 13:44:12 GMT

Alright, so the new router has arrived, but it hasn't resolved my issues. It seems like I'm stuck in a situation where there's no winning.

New router observations:

The signal has slightly improved, suggesting there might be WiFi interference.
The settings are adjustable as needed.

Drawbacks of the new router:

The WiFi is slower, around five times slower on both Xbox consoles (I have both the Series X and Series S now).

Advantages of the old router:

It's very fast when connected via a wired connection to an eero hub.

Drawbacks of the old router:

The signal is very poor, weak in the bedroom at night and weak in both gardens.
There are no settings to adjust.

Solutions discovered: I can plug the eero hub into the new router and use them together. Additionally, I can purchase one new eero hub specifically for the new Xbox Series S. My question is, will TalkTalk allow this setup as I have been asked to return the eero's.
If I am unable to keep both options, I would prefer to retain the eero for its speed benefits. Nevertheless, this choice will lead to significant stress and unnecessary expenses.

Re: Eero problems

Karl-TalkTalk — Tue, 06 Jun 2023 13:48:23 GMT

Keep hold of the eero and new router if that combination is working for you now.

Karl.

Re: Eero problems

dannyhaylett — Tue, 06 Jun 2023 14:10:31 GMT

Thank you. It's a great relief to have the burden of stress lifted from my shoulders.
Can you please ensure that I don't encounter any issues or penalties for not returning one of the routers, as stated in the letter with a potential £50 fine?

Re: Eero problems

Karl-TalkTalk — Tue, 06 Jun 2023 14:12:32 GMT

Keep an eye on the bill and if anything shows up, let me know here.

Karl.

Re: Eero problems

dannyhaylett — Tue, 06 Jun 2023 14:31:37 GMT

I will definitely keep an eye out.

There are two last problems I encountered.

Firstly, I noticed that the TeamViewer website and services are inaccessible. I assume that other services might also be blocked. How can I unblock them? I rely on TeamViewer to assist my aunt with her internet issues, which saves me from traveling a long distance.

Secondly, my account on this platform still displays outdated information from several years ago. Could you please update it accordingly?

Thank you so much

Re: Eero problems

Debbie-TalkTalk — Wed, 07 Jun 2023 12:25:57 GMT

Hi dannyhaylett

This help page provides some further information https://community.talktalk.co.uk/t5/Articles/Using-a-VPN/ta-p/2464076

Just to confirm, when you log into My Account, incorrect details are showing? Or do you mean when you log into the Community?