topic NO WAN IP ADDRESS SETTING UP EERO6 in Full Fibre

NO WAN IP ADDRESS SETTING UP EERO6

kankuraon — Tue, 06 Jun 2023 14:50:25 GMT

ive been trying to setup my eero6 all weekend and been on with support/online chat to no avail. Now got an engineer coming out tomorrow to check the network. Like most searches on here same issue that others have, during the setup of the eero6 get to the stage of no wan ip address found.

seen one post on here where support changed the line profile and this got someone’s working. Is this the issue? Can someone change my line profile? Please 🙏 my wife and I work from home but have no internet.

Re: NO WAN IP ADDRESS SETTING UP EERO6

KeithFrench — Tue, 06 Jun 2023 20:59:03 GMT

I would think that the most likely cause of this is the way that the account has been setup. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

In the private Notes section please include your future fibre order/account number as well as the serial number of your ONT.

Re: NO WAN IP ADDRESS SETTING UP EERO6

Anonymous — Wed, 07 Jun 2023 05:26:17 GMT

Morning,

I'm really sorry to hear this and please let us know if you still need assistance following this visit.

Thanks