topic Re: No Phone or BRoadband in Full Fibre

No Phone or BRoadband

GaryR3 — Tue, 06 Jun 2023 08:13:43 GMT

Since the 22.05.23 we have had no phone or Broadband at out house. Your reference 12972558 (previous 12956402) what is happening to get this issue repaired?

Re: No Phone or BRoadband

Gliwmaeden2 — Tue, 06 Jun 2023 08:23:36 GMT

Make sure that you complete your community forum profile details for TT staff to identify your account, @GaryR3.

Go via your avatar/name; settings; add your Talktalk landline number / account number in Personal Information. SAVE CHANGES.

You have posted in the Full Fibre section. If you have FTTP, was it an Openreach or CityFibre installation?

If not Full Fibre, what package are you on?

Re: No Phone or BRoadband

Debbie-TalkTalk — Tue, 06 Jun 2023 08:23:57 GMT

Hi GaryR3

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: No Phone or BRoadband

Debbie-TalkTalk — Wed, 07 Jun 2023 08:35:57 GMT

Hi GaryR3

Do you still need help with this?

Thanks

Debbie