topic Re: Full fibre 900 in Full Fibre

Full fibre 900

NoitchNige — Fri, 09 Jun 2023 16:09:15 GMT

Started this week Slow download speed 4 mbps random loss of connection mainly evenings .I have reset and rebooted several times. Reported fault 07/06/23 ref REP-12990880 timeline says internet connection looks good. But It's not.

also says if still experiencing issues, please chat with our team.

Here I am.

Please help me get this resolved.

Re: Full fibre 900

KeithFrench — Sat, 10 Jun 2023 11:44:29 GMT

Please can you answer these few questions:-

If you connect a laptop or similar via Ethernet directly to the ONT in place of your router, what speed do you get there?
The speeds that you mention in your opening post, are they on both Ethernet and wireless connections to your router?
Which mak/model of router are you using?

Re: Full fibre 900

Anonymous — Mon, 12 Jun 2023 05:50:57 GMT

Morning,

Can I just confirm, have you tried powering down the ONT and router for a full 30 minutes and then retested the speeds again? Are the wired speed also dropping?

Thanks

Re: Full fibre 900

NoitchNige — Mon, 12 Jun 2023 10:17:08 GMT

Confirmed, ONT, Eero 6+ Router off 30mins +. Reset Eero to factory settings and disconnected all devices. Reset network settings on PC flushed DNS etc. PC only device connected via ethernet. Run speed tests multiple times , get 4mbps down if i'm lucky. 750+ up.

Cannot stream anything on any device they constant buffering.

I get connection AM but by PM red light on Eero no connection middle 2 lights on ONT off.

I leave it all night then in morning its all back on, but still slow.

Re: Full fibre 900

Chris-TalkTalk — Mon, 12 Jun 2023 10:20:49 GMT

Hi NoitchNige,

Could you try connecting a device directly to the ONT with an Ethernet cable, bypassing the eero, and run a couple of speed tests. Please let us know if there's any improvement

Chris

Re: Full fibre 900

NoitchNige — Mon, 12 Jun 2023 10:40:39 GMT

Connected direct to ONT got 55 mbps down 781 up . just noticed the broadband light on ONT flashes between red and green. all othe lights green

Re: Full fibre 900

Chris-TalkTalk — Mon, 12 Jun 2023 11:06:30 GMT

OK thanks, can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Full fibre 900

NoitchNige — Mon, 12 Jun 2023 11:29:19 GMT

All done . Thanks

Re: Full fibre 900

Chris-TalkTalk — Mon, 12 Jun 2023 13:42:07 GMT

Thanks. I can see that this has been raised to City Fibre for investigation and is in the process of being assigned to an engineer. If you don't hear anything by Wednesday can you bump the thread and we'll check for updates

Thanks

Chris

Re: Full fibre 900

NoitchNige — Mon, 12 Jun 2023 17:35:10 GMT

City Fibre turned up this afternoon. They changed the fibre cable from pole to house. That seems to have fixed issue.

Speeds back to how they were.

Thanks for your help.

Re: Full fibre 900

Anonymous — Tue, 13 Jun 2023 05:23:57 GMT

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Thanks