topic Re: No Digital Voice after FTTP Install in Full Fibre

No Digital Voice after FTTP Install

Simcom — Mon, 12 Jun 2023 10:11:18 GMT

Hi,

On Wednesday 7th June 2023 I had FTTP installed. There was a problem with a blockage of the fibre at the cabinet but this was successfully resolved the following day and the broadband side of things is working fine.

However, the Digital Voice is still not working and I’m still having to make landline calls through the old master socket copper network.

I have connected a fairly new Panasonic DECT phone to the phone port on the back of the router, and also tried another corded phone in the same port, but the Digital Voice line is still dead.

I am using the TalkTalk provided Sagemcom Wi-Fi Hub 2 which I have power cycled a few times but still no Digital Voice service.

Please can you help me with this matter?

Many thanks.

Re: No Digital Voice after FTTP Install

Debbie-TalkTalk — Mon, 12 Jun 2023 10:14:38 GMT

Hi Simcom

I'm sorry to hear this.

I'm just sending you a Private Message to confirm some details so we can look into this further.

Thanks

Debbie

Re: No Digital Voice after FTTP Install

mrwrighty — Mon, 12 Jun 2023 12:15:55 GMT

If this is a copper leave behind service which has been installed I didn't think VOIP was available over FTTP.

Re: No Digital Voice after FTTP Install

Debbie-TalkTalk — Mon, 12 Jun 2023 12:19:34 GMT

Hi Simcom

I have replied to your Private Message.

Thanks