topic Re: Told I need two eero devices for full fibre 900? in Full Fibre

Told I need two eero devices for full fibre 900?

Djmcf — Wed, 14 Jun 2023 16:22:55 GMT

I've been told I need two eero devices to mesh and give me my full fibre 900? This doesn't sound right to me as I thought the mesh was only for wireless signal? Why would I only get 220mbps down and 800 mbps up over Ethernet cat8 on a single eero 6 pro? Surely it's just a gateway to the full fibre? How could that be solved with mesh?

Re: Told I need two eero devices for full fibre 900?

Djmcf — Wed, 14 Jun 2023 16:24:04 GMT

Also I'm on ethernet because my eero 6 pro has a WiFi range of 2m

Re: Told I need two eero devices for full fibre 900?

NoitchNige — Wed, 14 Jun 2023 17:42:47 GMT

My Eero 6 pro works fine @900 mbps now the cable to the house been replaced . I'm not sure why you have been given that info?

When it's working it's fast.

Good luck

Re: Told I need two eero devices for full fibre 900?

Djmcf — Wed, 14 Jun 2023 18:15:41 GMT

Yeah I thought so, it was installed on 3rd of may and I called straight away after set up to say my wireless range was only about 2m even with line of sight. Never mind the ethernet speeds. Long story short I think this router is faulty but after numerous calls and 6 weeks this is where I'm being sent basically an extender.

Re: Told I need two eero devices for full fibre 900?

Anonymous — Thu, 15 Jun 2023 06:10:49 GMT

Hello,

I'm sorry for the delay. What speeds are you seeing if you connect directly at the ONT with the eero removed and run a wired speed test?

Thanks

Re: Told I need two eero devices for full fibre 900?

Djmcf — Thu, 15 Jun 2023 12:57:10 GMT

Hi there thanks for replying

I get 9.3 Mbps down and 8.5 mbps up when connected directly to the ONT no matter which ethernet cable I use (all of them CAT 😎

When the Eero 6 pro is connected it and I check the speeds through the app while staying within 2m so I can actually connect it says I'm getting 900ish up and down. But like I say I'm only getting 220 down but 900 up when wired into the Eero.

Anytime they've done a line test it's come back ok apparently. But I've been lied to ignored or fobbed off so many times by now I can't believe them for a second

Re: Told I need two eero devices for full fibre 900?

paulshent — Thu, 15 Jun 2023 13:24:04 GMT

Who told you that you need 2 Eero units ?

Ok. I have 500 full fibre and i get that at the first eero. More so using ethernet, and also with a very good capable wifi dongle connected to usb 3.x

The 900 package does come with 2 Eero and gives great coverage. But i find that one (1), will do the job . So i would say that on 900 meg fibre, that one Eero is enough and will work.

Re: Told I need two eero devices for full fibre 900?

Chris-TalkTalk — Thu, 15 Jun 2023 13:35:16 GMT

Hi Djmcf,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Told I need two eero devices for full fibre 900?

Djmcf — Thu, 15 Jun 2023 14:02:08 GMT

That should be all done now thanks

Re: Told I need two eero devices for full fibre 900?

Chris-TalkTalk — Thu, 15 Jun 2023 14:32:25 GMT

OK thanks, speeds at the eero look fine. Are you experiencing slow Ethernet speeds on more than one device?

Chris

Re: Told I need two eero devices for full fibre 900?

Djmcf — Thu, 15 Jun 2023 15:08:54 GMT

I am indeed, every device I have tried with all my different cable combinations has failed to get higher than 220-250. Some are far lower than that, I'm seeing download speeds as low as 150-40.

If I get to within 2m with line of site of Eero I can connect on wireless and I'm seeing 110 down with again 700 up.

Re: Told I need two eero devices for full fibre 900?

Chris-TalkTalk — Fri, 16 Jun 2023 06:46:55 GMT

OK, I can send another eero out to test with, would you like me to arrange this?

Chris

Re: Told I need two eero devices for full fibre 900?

Djmcf — Fri, 16 Jun 2023 06:51:24 GMT

That would be great thanks Chris, seems like the natural next step in troubleshooting.

Re: Told I need two eero devices for full fibre 900?

Chris-TalkTalk — Fri, 16 Jun 2023 07:45:09 GMT

I've ordered the router eero, it should be with you within 5 working days.

Chris

Re: Told I need two eero devices for full fibre 900?

Djmcf — Fri, 16 Jun 2023 07:58:49 GMT

Perfect, thank you so much Chris for the help it's greatly appreciated.

Re: Told I need two eero devices for full fibre 900?

Chris-TalkTalk — Fri, 16 Jun 2023 08:01:44 GMT

No problem 🙂