topic Re: Contacting Openreach in Full Fibre

Contacting Openreach

MrBear2022 — Tue, 13 Jun 2023 10:15:37 GMT

Is there any way of making a complaint to Openreach? This morning, just before 07:00, there's the sound of machinery outside. It's two Openreach employees, each with a vehicle, and whatever noisy machinery they were using. At some stage of the proceedings my fibre connection was cut. Although presumably Openreach can contact affected households they don't appear to have bothered. When I asked one of them when my connection might be restored his reply was a somewhat indifferent "About an hour". I tried asking for an Openreach contact number and was given the reply "Google it" as he walked away from me. I can only conclude that Openreach employees are so used to causing inconvenience that they no longer care about the consequences of their and their employer's actions.

Re: Contacting Openreach

Chris-TalkTalk — Tue, 13 Jun 2023 10:37:42 GMT

Hi MrBear2022,

I'm sorry for any inconvenience, did they say why they had cut your connection?

Chris

Re: Contacting Openreach

MrBear2022 — Tue, 13 Jun 2023 15:01:52 GMT

Thanks Chris.

I was given no explanation for either the reason for the work or the need to start before 07:00.

Re: Contacting Openreach

MrBear2022 — Tue, 13 Jun 2023 21:08:53 GMT

An answer to my original question would be appreciated.

Re: Contacting Openreach

ferguson — Tue, 13 Jun 2023 21:16:05 GMT

The support team won't be back online until tomorrow, I am sure they will pick this up again then.

Re: Contacting Openreach

Karl-TalkTalk — Wed, 14 Jun 2023 05:15:25 GMT

Customers can usually find a link to complaints directly on the openreach website, www.openreach.co.uk

Thanks

Karl.

Re: Contacting Openreach

MrBear2022 — Thu, 15 Jun 2023 10:16:09 GMT

Thanks Karl but there's no facility that I can find to express a concern or complaint. There is, however, a facility to thank an engineer so I've hijacked it it provide negative feedback. The arrogance of Openreach is typical of a monopoly business. I wonder if Zzoomm, who are currently digging uop Beartown, will bring a measure of competiton to the market.

Re: Contacting Openreach

ferguson — Thu, 15 Jun 2023 11:39:36 GMT

Try here:

https://www.openreach.com/help-and-support/damage-health-and-safety

Re: Contacting Openreach

MrBear2022 — Thu, 15 Jun 2023 12:14:19 GMT

Thanks but that's not what I needed to complain about being woken up before 07:00, having my connection cut and ill-mannered engineers.

Re: Contacting Openreach

Karl-TalkTalk — Thu, 15 Jun 2023 12:20:02 GMT

does this link help?

Complaints policy | Openreach

Thanks

Karl.

Re: Contacting Openreach

MrBear2022 — Thu, 15 Jun 2023 12:25:30 GMT

Thanks Karl.

As I've already raised a complaint, admittedly via a back-door method, I'll bookmark the link in the hope I never need it.

Re: Contacting Openreach

Karl-TalkTalk — Thu, 15 Jun 2023 12:29:34 GMT

No Problem 🙂

Karl