topic Re: Router light burning out/going dim in Full Fibre

Router light burning out/going dim

TTimmins1 — Mon, 12 Jun 2023 22:38:13 GMT

Hi, I've noticed recently that the white light on the router from being bright is now slowly disappearing like it's burning out and may stop working completely like how a lightbulb goes dim and goes off when it's not working it's like the same as that. Now I still have internet access going on but it's the router light that's going away and may stop working so it may need a new light added in the router. What should I do about this? Would it still work if the light disappears I wouldn't tell whether the router is on or switched off without the light not working.

Re: Router light burning out/going dim

Debbie-TalkTalk — Tue, 13 Jun 2023 05:39:29 GMT

Hi TTimmins1

The router should still work but if you would like me to send a replacement router now then please let me know and I will arrange this.

Thanks

Re: Router light burning out/going dim

TTimmins1 — Tue, 13 Jun 2023 08:34:03 GMT

Is there a cost to send out a replacement router?

Re: Router light burning out/going dim

Debbie-TalkTalk — Tue, 13 Jun 2023 08:45:22 GMT

Hi TTimmins1

There would be no charge for the router. I would also send a returns bag so the current router can be returned.

Thanks

Re: Router light burning out/going dim

TTimmins1 — Tue, 13 Jun 2023 11:34:09 GMT

Can I have a replacement router please

Re: Router light burning out/going dim

Chris-TalkTalk — Tue, 13 Jun 2023 12:02:00 GMT

I've ordered the router, it should be with you within a couple of days

Thanks

Chris

Re: Router light burning out/going dim

Debbie-TalkTalk — Fri, 16 Jun 2023 06:50:35 GMT

Hi TTimmins1

Just checking you have received the replacement router?

Re: Router light burning out/going dim

TTimmins1 — Fri, 16 Jun 2023 14:40:58 GMT

Yes I have thanks 🙂

Re: Router light burning out/going dim

Debbie-TalkTalk — Mon, 19 Jun 2023 05:54:02 GMT

Hi TTimmins1

That's great, thanks for letting us know 🙂

Debbie