Full Fibre issues in York

PeteTasker — Mon, 19 Jun 2023 15:57:53 GMT

Since switching from UFO to Full Fibre I've had no internet for 6weeks.

Despite x2 new eero boxes, x2 new OTN, x2 engineer visits, 20hours of call time and +25 chats, I am still without internet or any closer to knowing what is happening.

The City Fibre team have advised to switch to copper connection due to issues with the fibre across York however I don't have access to copper in my area. Trying to explain this to the technical team is proving impossible. Is CityFibre down? Does Eero 6 have the capacity to work as a 4G box? Do I have any alternative but to cancel my contract with TalkTalk?

Re: Full Fibre issues in York

Anonymous — Tue, 20 Jun 2023 06:51:15 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account Number and FTTP number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

topic Full Fibre issues in York in Full Fibre

Full Fibre issues in York

Re: Full Fibre issues in York