topic Re: Unable to log into account to report broadband is down in Full Fibre

Unable to log into account to report broadband is down

struyk — Tue, 20 Jun 2023 15:19:31 GMT

The connection has been down since Wednesday of last week (now is 6 days) and I noticed on that day that I couldn't also log into my account. It tells me "Sorry - for technical or security reasons we cannot log you in. Please refresh and try again." but nothing seems to work (refreshing or resetting password). How can I speak to someone?

Re: Unable to log into account to report broadband is down

Debbie-TalkTalk — Wed, 21 Jun 2023 05:44:08 GMT

Hi struyk

I'm really sorry to hear this. We can take a look at the BB fault for you on the Community.

Please can you add your name and TalkTalk landline number to your Community Profile.

In regards to My Account, have you tried this in a different browser?