topic Re: upgrade to full fibre/Can't upgrade package in Full Fibre

upgrade to full fibre/Can't upgrade package

Sam2135 — Tue, 20 Jun 2023 13:14:50 GMT

Hello,

I was sent a letter maybe last year by talk talk regarding city fibre upgrading my line to full fibre which they came and did.

I have twice in the last year tried to upgrade to full fibre 900 however I am told 65 is the most i can get in my area.

The city fibre website says i have it. Just today a talktalk advisor confirmed i can only get 65 and thats all others will offer as everyone uses city fibre lines except VM.

Is it me ?

Kind Regards 🙂

Re: upgrade to full fibre/Can't upgrade package

Arne-TalkTalk — Wed, 21 Jun 2023 14:04:03 GMT

Hi Sam2135

I have checked also, and your account does not give any options to change any speeds or offer 900mbps this may change in the future when the upgrade process is ironed out (currently you have to fully cancel to regrade the line).

Really sorry.

Re: upgrade to full fibre/Can't upgrade package

Sam2135 — Wed, 21 Jun 2023 15:56:36 GMT

Hello,

Thank you for the quick reply.

If i may pick you brains.

How do I fully cancel and get my line regraded?

I notice my upload speed matches my download speed on my ONT at 70 ish. Where as on my copper connection its only 70/20 (dl/ul) is that to be expected?

Will another provider be able to offer FF with the city fibre connection I have now? (not including any companies with thier own lines e.g.virgin)

Thanks

Re: upgrade to full fibre/Can't upgrade package

Arne-TalkTalk — Thu, 22 Jun 2023 11:18:12 GMT

The best option is to call the Loyalty team for the regrade, but be aware this will result in a loss of service potentially 10 days. Upload and download on City fibre is asynchronous (ul/dl will match) this is not the case on LLU line where the profile is usually 80/20

Not sure about the question on other providers, sorry.