topic Re: New fibre connection not working in Full Fibre

New fibre connection not working

GardenMike — Fri, 23 Jun 2023 15:42:06 GMT

Hi team

An engineer left my property at 3pm today after installing Fibre. The connection wasn't checked before they left and I can't connect to it, and at 4pm my old internet stopped working. Can someone please help. So now I have no internet.

Thanks

Mike

Re: New fibre connection not working

GardenMike — Fri, 23 Jun 2023 15:43:20 GMT

I have run a line test and it failed - it has been reported REP-13060494

Re: New fibre connection not working

Gliwmaeden2 — Fri, 23 Jun 2023 16:12:06 GMT

Staff will not be back before Monday, @GardenMike.

Try 03451 720074 daytime Saturday for assistance from the Future Fibre team.

Re: New fibre connection not working

GardenMike — Sat, 24 Jun 2023 11:06:57 GMT

Update : I have been able to connect the Eero box successfully now after a number of attempts and I have internet access restored. I have not turned on the old internet router and will leave that switched off so I can't be sure if that is still not working. This case can be closed.

Re: New fibre connection not working

Anonymous — Mon, 26 Jun 2023 06:16:00 GMT

Morning,

I'm sorry for the delay. Thanks for the update and please let us know if you need any assistance.

Thanks