topic Re: City Fibre installed line still not live. in Full Fibre

City Fibre installed line still not live.

BARRYO — Fri, 23 Jun 2023 07:28:01 GMT

City Fibre installed my full fibre line on Wednesday 21st June, they also connected the router (Eero pro 6). After 2 days I'm still not live. Calling Talktalk customer service is a nightmare, I haven't been given an account number yet so no one can assist me further. No letters from Talktalk yet with an account number. So how long will I have to wait to go live?

Re: City Fibre installed line still not live.

Gliwmaeden2 — Fri, 23 Jun 2023 22:40:10 GMT

Staff won't be back on here before Monday, @BARRYO.

Try calling 03451 720074 daytime on Saturday for support meanwhile.

Re: City Fibre installed line still not live.

Anonymous — Mon, 26 Jun 2023 05:56:35 GMT

Hello,

I'm really sorry to hear this. Did you manage to get through to our team or do you still need assistance with this?

Thanks