topic Re: Repeated fault every 2 weeks in Full Fibre

Repeated fault every 2 weeks

DHA_UK — Tue, 27 Jun 2023 16:30:40 GMT

Every 2 weeks my full fibre 900 speed drops to 94 up and 94 down. Running a line test on the talk talk website shows a fault has occurred. Previous advice has been to reset the modem (Eero as supplied by talk talk). This "fixes" the fault, but 2 weeks later it returns again.

Is the line the issue or is it the modem?

Re: Repeated fault every 2 weeks

Anonymous — Wed, 28 Jun 2023 05:48:59 GMT

Morning,

I'm sorry to hear this. Can I just confirm, if you remove the eero when this happens and test directly at the ONT, is the speed also low? I'm just trying to confirm if the speeds are only low at the eero or also at the ONT.

Thanks

Re: Repeated fault every 2 weeks

DHA_UK — Wed, 28 Jun 2023 08:45:38 GMT

When connected direct to the ONT I have full speed.

Re: Repeated fault every 2 weeks

Anonymous — Wed, 28 Jun 2023 08:52:18 GMT

Hello,

Thanks for confirming. How many eeros do you have please?

Thanks

Re: Repeated fault every 2 weeks

DHA_UK — Wed, 28 Jun 2023 08:53:09 GMT

Just two Pro 6 models as supplied by talk talk

Re: Repeated fault every 2 weeks

Chris-TalkTalk — Wed, 28 Jun 2023 08:59:53 GMT

Hi DHA_UK,

Do you experience the low speed on multiple devices?

Chris

Re: Repeated fault every 2 weeks

DHA_UK — Wed, 28 Jun 2023 09:32:02 GMT

Yes on multiple devices connected to both Eeros

Re: Repeated fault every 2 weeks

Chris-TalkTalk — Wed, 28 Jun 2023 11:45:49 GMT

OK thanks. I can't really see any issues from our end. Could you take a look at the following help article, it may be helpful - eero Support | Future Fibre | TalkTalk Help & Support

Chris

Re: Repeated fault every 2 weeks

DHA_UK — Wed, 28 Jun 2023 12:21:15 GMT

So i think the issue is clearly the router supplied by talk talk. It always reduces speed to 94mbps every time this happens. Every 2 weeks. Having to power it off to “fix” it isn’t really solving the problem

Re: Repeated fault every 2 weeks

Chris-TalkTalk — Wed, 28 Jun 2023 12:29:57 GMT

No, the speed shouldn't be dropping every two weeks, if it happens again I'd suggest contacting the eero support team via the app to see if they can see why this is happening

Chris