topic Re: Missing options on my router ... in Full Fibre

Missing options on my router ...

DaveWillow — Thu, 29 Jun 2023 08:35:57 GMT

Hi, I have a :

TalkTalk Wi-Fi Hub 2
version SG4K100174

and unless I've woken up in a different dimension, then there's something strange going on with my fibre router. I go into the router weekly and check the settings (in case those nice guys in the techie department have made changes remotely). I also do a 'backup' from the Maintenance Menu (which suddenly changed to drop down menus - probably after a firmware update). However - start the twilight zone music - the options to 'backup' & 'restore' are gone! What am I missing here guys? Have I in fact woken in a different dimension?

Many thanks.

Re: Missing options on my router ...

Karl-TalkTalk — Thu, 29 Jun 2023 08:46:28 GMT

I'll raise this now and get this checked.

Thanks

Karl

Re: Missing options on my router ...

KeithFrench — Thu, 29 Jun 2023 10:36:53 GMT

Hi @DaveWillow @Karl-TalkTalk

Yes I reported this was missing from when I first got V174.

Re: Missing options on my router ...

Karl-TalkTalk — Thu, 29 Jun 2023 10:45:30 GMT

our devices team are aware of this bug 🙂

Karl

Re: Missing options on my router ...

DaveWillow — Fri, 30 Jun 2023 08:55:15 GMT

Many thanks for all your help.

Re: Missing options on my router ...

Karl-TalkTalk — Fri, 30 Jun 2023 08:59:18 GMT

You're Welcome 🙂

Regards

Karl

Re: Missing options on my router ...

DaveWillow — Tue, 11 Jul 2023 06:32:24 GMT

Hi guys, is there any update on this yet?

Re: Missing options on my router ...

Debbie-TalkTalk — Tue, 11 Jul 2023 06:42:11 GMT

Hi DaveWillow

This has been reported to our Devices Team. There are no updates on this as yet.

Thanks

Debbie