topic Re: Call waiting not working after full fibre install in Full Fibre

Call waiting not working after full fibre install

Sean5505 — Thu, 29 Jun 2023 16:41:30 GMT

Does anyone have a solution to getting the call waiting to function again. It worked fine until I got full fibre to the property. It says I have it as part of my contract, but it doesn't seem to work anymore. Dialing the *#43# just says it "cannot connect your call" .

I have checked the call boost section of my package and call waiting isn't there at all to even select.

Maybe I am doing something wrong? Maybe the phone I am using isn't compatible with the voip system?

Any help is appreciated 🙂

Re: Call waiting not working after full fibre install

Anonymous — Fri, 30 Jun 2023 06:10:14 GMT

Hello,

I'm sorry to hear this. So just to confirm, it doesn't show as an option when you log into your My Account or anywhere in My Account?

HOW DO I USE CALL WAITING?

Using your touch tone phone:

Dial * 4 3 # to switch it on.
If you hear the alert and you’d like to switch between calls, just press R or the Redial button.
To check if Call Waiting is active, dial * # 4 3 #
To switch off Call Waiting, dial # 4 3 # at any time.

Re: Call waiting not working after full fibre install

Sean5505 — Sat, 01 Jul 2023 09:23:03 GMT

Not that I can see no.

Re: Call waiting not working after full fibre install

Gliwmaeden2 — Sat, 01 Jul 2023 09:31:22 GMT

There have been several instances of options that should be available not being displayed in My Account in recent months, @Sean5505.

Staff will be back after the weekend to follow up.

Re: Call waiting not working after full fibre install

Anonymous — Fri, 07 Jul 2023 13:03:27 GMT

Hello,

I'm sorry for the delay. Can you confirm if this is still not working and we can raise this over to our Faults Team for further investigation.

Thanks

Re: Call waiting not working after full fibre install

Sean5505 — Fri, 07 Jul 2023 18:13:24 GMT

Hi Michelle,

It has started working again. I am not sure how, but it is fully functional again.

Thanks

Re: Call waiting not working after full fibre install

Anonymous — Mon, 10 Jul 2023 05:32:24 GMT

Morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks