topic Re: Full Fibre 500 first day in Full Fibre

Full Fibre 500 first day

giwebb1976 — Fri, 30 Jun 2023 11:39:37 GMT

Just had the full fibre 500 installed. Does it take a while for the line to stabilise? Getting download speeds of less than 20 Mbps. Eero 6 pro being used. Tested from multiple devices sitting right next to the router.

Re: Full Fibre 500 first day

Anonymous — Fri, 30 Jun 2023 11:42:50 GMT

Good afternoon,

Thanks for your post. Can I just confirm, what speeds are you seeing if you remove the eero and run a wired speed test directly at the ONT please?

Thanks

Re: Full Fibre 500 first day

giwebb1976 — Fri, 30 Jun 2023 12:27:51 GMT

Not any better when directly connected

Re: Full Fibre 500 first day

Anonymous — Fri, 30 Jun 2023 12:56:55 GMT

Hello,

Thanks for trying this. Can I just confirm, did the engineer test the speeds after the installation was completed?

Thanks

Re: Full Fibre 500 first day

giwebb1976 — Fri, 30 Jun 2023 13:11:34 GMT

No, because the router wasn't delivered on time, only arrived a couple of hours after he left, but it's actually slower than the old router connected.

Re: Full Fibre 500 first day

giwebb1976 — Fri, 30 Jun 2023 13:46:48 GMT

Online tech support are saying line stabilization and it takes 10 days

Re: Full Fibre 500 first day

Anonymous — Mon, 03 Jul 2023 05:50:35 GMT

Morning,

Sorry for the delay. Has there been any change since your last post? Did you say that you received the new router on Friday?

Thanks

Re: Full Fibre 500 first day

giwebb1976 — Mon, 03 Jul 2023 11:07:10 GMT

Router arrived on Friday after the engineer visit, but prior to that I had been on to TalkTalk support who told me no router was ever ordered, there had been an issue with the order, so probably going to have another one show up. Speeds seem to have settled down now.

Re: Full Fibre 500 first day

Anonymous — Mon, 03 Jul 2023 11:10:02 GMT

Good afternoon,

Ok, thank you for confirming. If you do receive an additional router then we can arrange a router returns bag for you. I'm glad to hear that the speeds have become more consistent.

Thanks