topic Fibre installation not completed in Full Fibre

Fibre installation not completed

Matthewvanschagen — Mon, 03 Jul 2023 09:09:12 GMT

I have had the engineer come to fit new faster fibre broadband and it was not completed due to an issue with telephone mast near house not being usable. He was posting the update back to open reach but I have not heard anything for a week....when will this be completed?

Re: Fibre installation not completed

Chris-TalkTalk — Mon, 03 Jul 2023 09:32:55 GMT

Hi,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Fibre installation not completed

Matthewvanschagen — Mon, 03 Jul 2023 10:26:05 GMT

Hi - I have updated profile now, please update on next steps.

Re: Fibre installation not completed

Chris-TalkTalk — Mon, 03 Jul 2023 10:50:19 GMT

OK thanks, I've sent you a PM to confirm some details so that we can discuss the issue further

Chris