topic Re: Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation in Full Fibre

Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation

robbclark46 — Fri, 30 Jun 2023 10:59:18 GMT

OpenReach were supposed to visit my property yesterday (29.06.23) between 1:00 and 6:00pm to install my Future Fibre package; the appointment had been arranged on 08.06.23.

Nobody contacted me beforehand to advise me that there could/would be a problem with the appoinment. Nobody turned up yesterday afternoon. Nobody had the courtesy to contact me by text, by email or by a call on my landline or mobile phone to apologise for the no-show or to offer any kind of explanation for OpenReach's failure to appear and undertake the scheduled work.

I started a live chat at 8:00am this morning. It took until 9:10am to go through the security checks, to be passed on to the right department/team and to be offerred a new installation date. I appreciate that the agents, with whom I dealt, did their best with what appears to be a very cumbersome, bureaucratic system for rearranging OpenReach installation appointments.

Surely, TalkTalk and/or OpenReach could provide telephone numbers, email adresses or text numbers which could be answered by humans rather than bots.

If other people have had similar difficulties, how have they tried to resolve them?

Re: Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation

Gliwmaeden2 — Thu, 06 Jul 2023 22:51:10 GMT

If you still need support try the Full Fibre team using 03451 720074, @robbclark46.

Opening hours as detailed in the contact information on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation

Anonymous — Fri, 07 Jul 2023 08:05:15 GMT

Morning,

I'm sorry for the delay. Do you still need assistance with this?

Thanks

Re: Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation

robbclark46 — Mon, 10 Jul 2023 15:45:04 GMT

Thanks for your response.

I have booked another appointment in August.

Fingers crossed that the Full Fibre installation goes ahead then without a hitch.

Re: Difficulty in making contact with TalkTalk/Open Reach in connection with Full Fibre installation

Arne-TalkTalk — Tue, 11 Jul 2023 09:39:52 GMT

OK keep us updated.