topic Re: Unreliable connections and slow speeds in Full Fibre

Unreliable connections and slow speeds

mrmos — Fri, 02 Jun 2023 00:05:18 GMT

My Fibre connection has been very unreliable over the last couple of weeks, often dropping off and then experiencing low speeds when connected. We are having to reboot the router quite regularly.

The most recent speed test came out at about 6 MBps, then recommended a line connection test which failed to complete.

Re: Unreliable connections and slow speeds

Karl-TalkTalk — Fri, 02 Jun 2023 06:10:36 GMT

Would you like to try a replacement router to rule out a hardware issue before we arrange an engineer ?

Thanks

Karl.

Re: Unreliable connections and slow speeds

mrmos — Fri, 02 Jun 2023 07:09:04 GMT

Yes please. Worth a try.

Re: Unreliable connections and slow speeds

Karl-TalkTalk — Fri, 02 Jun 2023 07:13:35 GMT

OK, the router is on the way.

Karl.

Re: Unreliable connections and slow speeds

mrmos — Fri, 09 Jun 2023 12:12:20 GMT

The router arrived, thanks Karl.

However, an Openreach engineer had also been booked so i decided to wait until that check was done. It appears there were copper cable issues outside the property which has now been resolved.

How do I send back the unused router?

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Fri, 09 Jun 2023 12:18:14 GMT

Hi mrmos

Thanks for your reply. Did you receive a router returns bag in the same box the new router arrived in?

Debbie

Re: Unreliable connections and slow speeds

mrmos — Fri, 09 Jun 2023 12:41:31 GMT

No, there was not.

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Fri, 09 Jun 2023 12:46:19 GMT

Hi mrmos

I have ordered a returns bag so the router can be returned, please allow 48hrs for this to arrive.

Thanks

Debbie

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Tue, 13 Jun 2023 08:07:42 GMT

Hi mrmos

Have you received the returns bag?

Re: Unreliable connections and slow speeds

mrmos — Tue, 13 Jun 2023 09:22:45 GMT

Not yet.

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Tue, 13 Jun 2023 09:28:52 GMT

Hi mrmos

Ok, if you haven't received this within the next 48hrs then please let me know.

Debbie

Re: Unreliable connections and slow speeds

mrmos — Fri, 07 Jul 2023 15:30:18 GMT

Hello Debbie,

I've received it now but why does it refer to recycling? This is a brand new unused piece of equipment.

Also, see .... https://community.talktalk.co.uk/t5/Broadband/Router-software-not-offering-configuration-restore-after-reset/m-p/2979031#M856077

I wonder if I can try this model to see whether I can backup/restore to this version?

Re: Unreliable connections and slow speeds

Gliwmaeden2 — Fri, 07 Jul 2023 17:01:54 GMT

They check over and recondition returned equipment, so it's "recycling" in a very general sense, as well as literally in some instances, @mrmos.

Eventually the software will receive the same firmware update as the other router.

One way or another, one of the routers would need to be returned. Keep a certificate of posting to track its return.

Staff will be back after the weekend.

Re: Unreliable connections and slow speeds

Anonymous — Mon, 10 Jul 2023 05:50:00 GMT

Morning,

Thanks for confirming. How has your connection been over the weekend?

Thanks

Re: Unreliable connections and slow speeds

mrmos — Mon, 10 Jul 2023 07:17:58 GMT

Hi Michelle,

I will return the newly sent router as connection is stable.

I am, sadly, resigned to losing all my customizations and just leaving the router with defaults given firmware backups have been disabled - a very retrogressive move IMO.

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Mon, 10 Jul 2023 07:28:46 GMT

Hi mrmos

Thanks for your reply.

I have posted on your other thread to advise that I will pass on your feedback to our Devices Team.

Debbie

Re: Unreliable connections and slow speeds

mrmos — Fri, 14 Jul 2023 10:43:42 GMT

Router returned as promised.

Good morning.

Re: Unreliable connections and slow speeds

Debbie-TalkTalk — Fri, 14 Jul 2023 10:45:17 GMT

Good morning mrmos

That's great, thanks for letting us know.

Debbie