topic Re: Internet speed drop outs for months had enough .. in Full Fibre

Internet speed drop outs for months had enough ..

badmood — Wed, 12 Jul 2023 20:22:03 GMT

What is going on for the last few months i have been reporting my slow connection 60-80mb when it should be 500 plus , what am i paying for when is this going to stop , you will not listen to customers and will not give us local help, so going to stop bank payments , Had enough of your con man internet shambles , all i get is check in a few days , it has been months what kind of time wasters are you ?... clowns all of you ripping us off with high prices and slow connections.. Well we will see if you listen when i stop payments ..

Re: Internet speed drop outs for months had enough ..

Gliwmaeden2 — Wed, 12 Jul 2023 21:15:32 GMT

@badmood, you didn't get back to follow up when staff were trying to help you here:

https://community.talktalk.co.uk/t5/Full-Fibre/TALKTALK-RIPOFF/td-p/2972494

Re: Internet speed drop outs for months had enough ..

Debbie-TalkTalk — Thu, 13 Jul 2023 05:52:31 GMT

Hi badmood

I can see that my colleague Chris posted the below on your other topic on the Community.

Thanks for updating your profile. Line test is passing, could you switch the ONT and router off and leave them off for 30 minutes then switch back on and retest

Re: Internet speed drop outs for months had enough ..

badmood — Thu, 13 Jul 2023 19:04:37 GMT

the phone numbers and online chat is of no use , we need a UK call center , someone that understands what we are saying and does not tell you you are on hold and hang up , I have also saved my online chats , where i was told i would be put on hold and then nothing for ages , and the lies i get about getting compensation , ? why lie ?.. Sick to the back teeth with this , I have been with TT for many years and get treated like crap , but not a lot longer now , this is just a cowboy setup.. All i want is what i pay for , a internet connection that works when i need it...

Re: Internet speed drop outs for months had enough ..

Karl-TalkTalk — Fri, 14 Jul 2023 05:10:35 GMT

If you can please power everything off for 30 minutes as advised by Debbie, and retest that will help.

Please reply in your other thread so we can pick this up for you.

Thanks

Karl.

Re: Internet speed drop outs for months had enough ..

badmood — Sun, 16 Jul 2023 19:03:36 GMT

Because it is NOT UK people , i am NOT going through all this crap again with people that are reading from scripts ,That do not fully understand what you are saying , then put oyu on hold for an hour or so just to hang up on you.. do you work for talk talk ?, do you know what the chat and phone line is like ?. Do you realise the junk they say and then hang up on you , the lies you get told ?... TT has went down hill big time , like i say been with TT for many years to many years , and this is how we get treated , If you are just another TT customer thanks , but then go else where you can not help..

Re: Internet speed drop outs for months had enough ..

ferguson — Sun, 16 Jul 2023 19:25:14 GMT

@badmood You have been advised twice by the support team here to continue on your other thread:

https://community.talktalk.co.uk/t5/Full-Fibre/TALKTALK-RIPOFF/td-p/2972494

Please do so and I will close this one to avoid any further duplication.