topic Re: PON light flashing green in Full Fibre

PON light flashing green

molly-smith — Thu, 20 Jul 2023 19:31:28 GMT

Hi, I got full fibre 2 days ago and it hasn't worked. The PON light is flashing green and eero 6 can't connect to the internet. My old connection has been cut off despite being told it wouldn't be. Yesterday I was told a ticket would be raised with back office which could take 5 working days to be looked at. I called for an update today and was told there was no record of the ticket.

Re: PON light flashing green

Gliwmaeden2 — Thu, 20 Jul 2023 20:41:51 GMT

Add your Talktalk landline number / account number to your community forum profile details for TT staff to identify your account, @molly-smith.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

I'll make sure that this is in the queue for attention. You can phone the future fibre team directly on 03451 720074 after 8am.

Re: PON light flashing green

Chris-TalkTalk — Fri, 21 Jul 2023 06:24:16 GMT

Hi Molly,

I'm sorry to hear that you're experiencing problems with your service. Is the LOS light (on the ONT) off or red?

Chris